Customer Care Agent

Schedule service calls, deliveries and inspections of product in customer homes. Verify location and contact information, and accurately document scheduled times and requirements. Accurately enter customer data into the customer order management tool for all customer calls including: returns, warranties, even exchanges, return to vendor merchandise, etc. When necessary, provide follow-up to management and store locations regarding customer issues and resolution. Respond to all customer requests in a time-sensitive manner and work to ensure overall customer service. Perform customer pick-up services that include: accurately verifying customer information and processing the order as it relates to what is being picked up or returned. Provide a positive face-to-face interaction to all customers which includes greeting customers, opening procedures and closing procedures Open, respond and complete service requests on the Company intranet (BERT 2.0) that have been assigned to you within the established service level.

According to JobzMall, the average salary range for a Customer Care Agent in 3850 Morse Rd, Columbus, OH 43230, USA is $31,000 to $46,000 per year. This wage range can vary depending on the qualifications and experience of the individual.

Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.