Consumer Affairs Representative
Welcome to Ashley Furniture Industries, where we strive to provide exceptional customer service and quality products. We are currently seeking a dedicated and customer-focused individual to join our team as a Consumer Affairs Representative. As a representative, you will be the primary point of contact for our valued customers, assisting with any inquiries or concerns they may have. If you are someone who is passionate about providing top-notch customer service and has a strong attention to detail, we encourage you to apply. Join us in creating a positive and enjoyable experience for our customers.
- Serve as the main point of contact for customers, handling all inquiries and concerns in a timely and professional manner.
- Provide exceptional customer service by actively listening to customers, addressing their needs, and finding appropriate solutions.
- Demonstrate a strong understanding of our products and services to effectively assist customers with their inquiries and concerns.
- Maintain a positive and friendly attitude while interacting with customers, ensuring a pleasant and enjoyable experience.
- Keep updated records of all customer interactions and resolutions in our system.
- Collaborate with other departments within the company to resolve customer issues and provide accurate information.
- Continuously strive to improve the customer experience by identifying and addressing areas for improvement.
- Stay up-to-date with company policies, products, and services to provide accurate and relevant information to customers.
- Follow company guidelines and procedures for handling customer complaints and escalations.
- Meet or exceed individual and team performance goals and metrics.
- Participate in ongoing training and development programs to enhance customer service skills.
- Maintain a professional and positive image of the company at all times.
- Handle sensitive and confidential information with the utmost discretion and professionalism.
Excellent Communication Skills: A Consumer Affairs Representative At Ashley Furniture Industries Must Possess Strong Communication Skills, Both Verbal And Written, To Effectively Communicate With Customers And Address Their Concerns.
Customer Service Experience: Candidates Should Have Prior Experience In A Customer Service Role, Preferably In The Retail Or Furniture Industry. This Experience Will Help Them Understand The Needs And Expectations Of Ashley Furniture Customers.
Knowledge Of Products And Policies: A Thorough Understanding Of Ashley Furniture's Products, Services, And Policies Is Essential For A Consumer Affairs Representative. This Knowledge Will Enable Them To Provide Accurate And Helpful Information To Customers.
Problem-Solving Skills: As A Consumer Affairs Representative, One Must Be Able To Handle And Resolve Customer Complaints And Issues In A Calm And Efficient Manner. This Requires Strong Problem-Solving Skills And The Ability To Think On Your Feet.
Attention To Detail: The Ideal Candidate Must Have A Keen Eye For Detail To Ensure That Customer Inquiries And Concerns Are Addressed Accurately And In A Timely Manner. This Also Includes Maintaining Accurate Records And Documentation Of Customer Interactions.
Data Entry
Communication
Time Management
Product knowledge
Attention to detail
Conflict Resolution
customer service
Active listening
Empathy
Problem-Solving
Multi-tasking
Complaint
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Consumer Affairs Representative in Arcadia, WI 54612, USA is $35,000-$45,000 per year. However, this can vary depending on factors such as the company, experience, and location.
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Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.
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