Ascension Health

Technology Manager, Consumer Experience

Ascension Health

Remote
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a tech-savvy leader with a passion for delivering exceptional consumer experiences? Ascension Health is seeking a Technology Manager to join our team and drive innovation in our consumer-facing technology. As the Technology Manager, you will play a critical role in enhancing our digital platforms and processes to improve the overall consumer experience. We are looking for a dynamic and collaborative individual with a strong understanding of the latest technology trends and a proven track record in managing consumer-facing technology projects. If you are ready to make a meaningful impact and shape the future of healthcare technology, we want to hear from you!

  1. Lead and oversee all consumer-facing technology initiatives within the organization.
  2. Develop and implement strategic plans for digital platforms and processes to enhance the consumer experience.
  3. Stay up-to-date with the latest technology trends and innovations to drive continuous improvement and innovation.
  4. Collaborate with cross-functional teams to identify and prioritize technology needs and solutions.
  5. Manage and allocate resources effectively to ensure timely and successful project delivery.
  6. Set and monitor goals and KPIs to measure the success of technology initiatives.
  7. Monitor and analyze consumer feedback and data to identify areas for improvement and make data-driven decisions.
  8. Ensure compliance with relevant regulations and standards in all technology projects.
  9. Build and maintain relationships with external partners and vendors to leverage their expertise and resources.
  10. Develop and maintain budgets for technology projects and track expenses to ensure cost-effectiveness.
  11. Provide guidance and support to team members, fostering a culture of collaboration and continuous learning.
  12. Communicate effectively with stakeholders at all levels to provide updates, gather feedback, and address any concerns.
  13. Stay informed of industry best practices and make recommendations for incorporating them into the organization's technology strategy.
  14. Foster a culture of innovation, creativity, and agility within the technology team.
  15. Continuously evaluate and improve processes and procedures to increase efficiency and effectiveness of technology initiatives.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.

  • Minimum Of 5 Years Of Experience In A Technology Management Role, Preferably In The Consumer Experience Space.

  • Strong Understanding Of Consumer Experience Principles And Best Practices.

  • Proven Track Record Of Successfully Leading And Implementing Technology Projects And Initiatives.

  • Excellent Communication And Leadership Skills, With The Ability To Collaborate With Cross-Functional Teams And Stakeholders.

Required Skills
  • Quality Assurance

  • Change Management

  • Process Improvement

  • Strategic Planning

  • Project Management

  • Vendor Management

  • Data Analysis

  • User Experience

  • Budget management

  • customer service

  • Team Leadership

  • technology integration

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Technology Manager, Consumer Experience is $90,000 to $120,000 per year. However, this can vary depending on the specific company, location, and level of experience of the individual. Some Technology Managers in this role may earn higher salaries, up to $150,000 or more, while others may earn lower salaries starting at around $70,000. Additionally, bonuses and other benefits may also be included in the compensation

Additional Information
Ascension Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 29th, 2025
Apply BeforeMay 22nd, 2025
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About Ascension Health

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. Ascension includes approximately 165,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia,

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