Ascension Health

Safety and Security Dispatcher

Ascension Health

Detroit, MI, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you looking for a challenging and rewarding career in the healthcare industry? Look no further than Ascension Health! We are currently seeking a dedicated and highly skilled Safety and Security Dispatcher to join our team and play a crucial role in ensuring the safety and security of our patients, staff, and facilities. As a dispatcher, you will be the first point of contact in emergency situations, coordinating and dispatching emergency services as needed. If you have a passion for protecting others and possess the necessary qualifications, we want to hear from you!

  1. Monitor and respond to emergency calls and alarms, ensuring timely and appropriate dispatch of emergency services.
  2. Maintain constant communication with emergency personnel, providing accurate and detailed information to assist in their response.
  3. Operate and monitor security and surveillance systems, identifying and reporting any suspicious or potentially dangerous activities.
  4. Update and maintain accurate records of all emergency calls, incidents, and responses.
  5. Continuously evaluate and assess security procedures and protocols to identify potential vulnerabilities and make recommendations for improvements.
  6. Collaborate with other security and healthcare personnel to develop and implement emergency response plans and drills.
  7. Remain calm and composed in high-stress situations, providing clear and concise instructions to callers and emergency responders.
  8. Monitor and respond to non-emergency calls and requests for assistance, addressing and resolving issues as necessary.
  9. Maintain a thorough understanding of all emergency response and security protocols, ensuring compliance with all applicable laws and regulations.
  10. Communicate effectively and professionally with patients, staff, and external emergency services to provide a safe and secure environment for all.
  11. Participate in ongoing training and development to stay current on emergency response procedures and techniques.
  12. Serve as a role model and mentor for other dispatchers, providing guidance and support as needed.
  13. Adhere to strict confidentiality guidelines and protocols to protect sensitive information and maintain patient privacy.
  14. Prioritize and manage multiple tasks and responsibilities in a fast-paced and dynamic environment.
  15. Demonstrate a commitment to the mission and values of Ascension Health and contribute to a positive and collaborative team culture.
Where is this job?
This job is located at Detroit, MI, USA
Job Qualifications
  • Strong Communication Skills: As A Safety And Security Dispatcher, It Is Essential To Have Excellent Communication Skills To Effectively Coordinate Emergency Situations And Relay Important Information To First Responders And Other Personnel.

  • Knowledge Of Emergency Protocols: Candidates Should Have A Thorough Understanding Of Emergency Protocols And Procedures, Including How To Handle Medical Emergencies, Security Incidents, And Natural Disasters.

  • Experience With Dispatch Systems: Familiarity With Dispatch Systems, Such As Cad (Computer-Aided Dispatch) And Radio Communication Systems, Is Crucial For Managing Emergency Calls And Dispatching The Appropriate Response Teams.

  • Problem-Solving Skills: Safety And Security Dispatchers Must Be Able To Quickly Assess Complex Situations And Make Critical Decisions To Ensure The Safety And Security Of Patients, Staff, And Visitors.

  • Ability To Work Under Pressure: The Role Of A Safety And Security Dispatcher Can Be Highly Stressful, And Candidates Should Be Able To Remain Calm And Composed In High-Pressure Situations While Multitasking And Prioritizing Tasks Effectively.

Required Skills
  • Communication Skills

  • Crisis Management

  • Conflict Resolution

  • customer service

  • Risk assessment

  • Problem-Solving

  • Multi-tasking

  • Emergency Response

  • Incident reporting

  • Surveillance Monitoring

  • First

  • Dispatch Operations

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Safety and Security Dispatcher in Detroit, MI, USA is between $35,000 and $45,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or organization they work for. Some safety and security dispatchers can earn up to $60,000 per year with more experience and in higher-paying industries.

Additional Information
Ascension Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 3rd, 2024
Apply BeforeJune 21st, 2025
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About Ascension Health

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. Ascension includes approximately 165,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia,

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