Project Manager, CX Technology Enablement

Are you a highly organized and driven individual with a passion for technology and customer experience? Ascension Health is seeking a Project Manager for our CX Technology Enablement team. In this role, you will be responsible for leading and managing projects that enable our organization to deliver exceptional customer experiences through the implementation of cutting-edge technology solutions. We are looking for a dynamic leader who can effectively collaborate with cross-functional teams, communicate complex concepts, and drive projects to successful completion. If you have a strong background in project management and a desire to make a meaningful impact on the healthcare industry, we want to hear from you!

1. Develop and manage project plans, timelines, and budgets to ensure successful delivery of technology solutions that enhance customer experience.
2. Collaborate with cross-functional teams to identify project requirements, dependencies, and potential roadblocks, and develop strategies to address them.
3. Serve as the primary point of contact for all project-related communications, providing regular updates to stakeholders and addressing any concerns or issues that may arise.
4. Conduct thorough research and analysis to identify the most effective technology solutions for improving customer experience, taking into consideration cost, feasibility, and impact on current systems and processes.
5. Lead project team meetings, providing clear direction and guidance to team members and ensuring all tasks and deliverables are completed on time and within budget.
6. Develop and maintain relationships with external vendors and partners to ensure timely and high-quality delivery of technology solutions.
7. Monitor project progress and performance, identifying and addressing any risks or issues that may impact the successful completion of the project.
8. Ensure all project documentation is accurate, up-to-date, and easily accessible to team members and stakeholders.
9. Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner.
10. Continuously evaluate and improve project management processes and procedures to increase efficiency and effectiveness.
11. Stay current with industry trends and advancements in technology to identify opportunities for innovation and improvement in customer experience.
12. Provide leadership and mentorship to project team members, fostering a positive and collaborative work environment.
13. Uphold company values and standards, promoting a culture of excellence and continuous improvement.

According to JobzMall, the average salary range for a Project Manager, CX Technology Enablement in Austin, TX, USA is between $90,000 and $130,000 per year. This range can vary depending on the specific industry, company, and level of experience of the individual. Additionally, factors such as bonuses, benefits, and other compensation packages may also impact the overall salary for this position.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. Ascension includes approximately 165,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia,