Patient Access Representative - Call Center

Are you passionate about providing excellent customer service and helping patients navigate the healthcare system? Do you have experience working in a call center and thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Patient Access Representative at Ascension Health!As a Patient Access Representative, you will be the first point of contact for patients seeking medical services. Your main responsibility will be to assist and guide patients through the registration and scheduling process, while providing exceptional customer service over the phone. Your knowledge of insurance verification and authorization processes will ensure a smooth and efficient experience for our patients.To be successful in this role, you must have excellent communication and problem-solving skills, as well as the ability to multitask and work independently. A high school diploma or equivalent is required, along with at least 1 year of experience in a call center or customer service role. Knowledge of medical terminology and experience with electronic medical records is preferred.If you are a friendly, compassionate, and detail-oriented individual who is dedicated to providing top-notch service to our patients, we encourage you to apply for this exciting opportunity with Ascension Health. Join us in our mission to provide compassionate, personalized care to all those we serve.

• Act as the first point of contact for patients seeking medical services
• Assist and guide patients through the registration and scheduling process
• Provide exceptional customer service over the phone
• Knowledge of insurance verification and authorization processes to ensure a smooth and efficient experience for patients
• Excellent communication and problem-solving skills
• Ability to multitask and work independently
• High school diploma or equivalent required
• At least 1 year of experience in a call center or customer service role
• Knowledge of medical terminology and experience with electronic medical records preferred
• Friendly, compassionate, and detail-oriented individual dedicated to providing top-notch service to patients
• Support the mission of Ascension Health to provide compassionate, personalized care to all those we serve.

According to JobzMall, the average salary range for a Patient Access Representative - Call Center in Austin, TX, USA is $35,000 - $45,000 per year. However, this can vary depending on the specific company, experience level, and other factors such as benefits and bonuses. It is best to research the specific company and job posting for a more accurate salary estimate.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. Ascension includes approximately 165,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia,