Patient Access Representative

Ascension Health is seeking a compassionate and detail-oriented Patient Access Representative to join our team. In this role, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a smooth and efficient registration process. Our ideal candidate is a people-person with excellent communication skills and a strong attention to detail. If you are passionate about helping others and have the qualifications listed below, we welcome you to apply and be a part of our mission to provide personalized, compassionate care to those in need.

1. Greet and welcome patients with a friendly and positive attitude as they arrive for appointments or procedures.
2. Act as the first point of contact for patients, providing exceptional customer service and addressing any questions or concerns they may have.
3. Collect and accurately enter patient demographic and insurance information into electronic medical records system.
4. Verify insurance coverage and obtain necessary authorizations for services.
5. Explain and educate patients on the registration process and any necessary forms or documentation needed.
6. Maintain patient confidentiality and adhere to all HIPAA guidelines.
7. Collaborate with other departments to ensure a smooth and efficient registration process.
8. Handle patient inquiries and resolve any issues or complaints in a timely and professional manner.
9. Maintain accurate and organized records of patient information and registration activities.
10. Stay up-to-date on insurance and healthcare regulations to ensure compliance.
11. Assist with scheduling appointments and coordinating patient referrals as needed.
12. Attend training sessions and meetings to stay current on policies and procedures.
13. Take initiative to identify and suggest improvements to enhance the patient experience.
14. Uphold the mission and values of Ascension Health by providing personalized, compassionate care to all patients.
15. Adhere to company policies and procedures at all times.

According to JobzMall, the average salary range for a Patient Access Representative in Milwaukee, WI, USA is between $27,000-$49,000 per year. This can vary based on factors such as experience, education, and specific job duties within the role.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. Ascension includes approximately 165,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia,