Patient Access Representative

Join our team at Ascension Health as a Patient Access Representative and make a positive impact on the lives of our patients every day. We are seeking a compassionate and detail-oriented individual who is dedicated to providing exceptional customer service and ensuring a smooth and efficient admission process for our patients. If you have a passion for helping others and possess strong organizational and communication skills, we encourage you to apply for this rewarding position.

1. Greet and welcome patients in a friendly and professional manner.
2. Collect and verify patient demographic and insurance information accurately.
3. Schedule appointments and procedures for patients according to their needs.
4. Assist patients with completing necessary forms and paperwork.
5. Explain admission processes and procedures to patients and their families.
6. Collaborate with insurance companies to obtain pre-authorization and verify coverage.
7. Communicate with healthcare providers to ensure timely and accurate patient admissions.
8. Verify and process patient payments and insurance claims.
9. Maintain patient confidentiality and adhere to HIPAA guidelines.
10. Handle patient inquiries and resolve any issues or concerns in a timely and satisfactory manner.
11. Coordinate with other departments to ensure a smooth flow of patient admissions.
12. Keep accurate records of patient interactions and admissions.
13. Stay updated on hospital policies, procedures, and insurance regulations.
14. Provide excellent customer service to enhance the patient experience.
15. Attend trainings and meetings to stay updated on changes and advancements in the field.
16. Maintain a positive and professional attitude towards patients, colleagues, and visitors.
17. Support and uphold the mission and values of Ascension Health.
18. Work collaboratively with other team members to achieve departmental goals and objectives.
19. Take on additional responsibilities as assigned by the supervisor or manager.
20. Continuously strive to improve processes and procedures to enhance patient satisfaction and efficiency.

According to JobzMall, the average salary range for a Patient Access Representative in Indianapolis, IN, USA is $31,000-$44,000 per year. This can vary depending on the level of experience, education, and specific job responsibilities.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. Ascension includes approximately 165,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia,