Patient Access Representative

Are you a compassionate and detail-oriented individual who is passionate about helping others? Do you thrive in a fast-paced and dynamic healthcare environment? If so, we have an exciting opportunity for you to join our team as a Patient Access Representative at Ascension Health. In this role, you will be responsible for providing excellent customer service and ensuring a positive patient experience from registration to discharge. As the first point of contact for patients, you will play a crucial role in our mission to provide high-quality, compassionate care to all those we serve. If you have excellent communication skills, a strong attention to detail, and a commitment to delivering exceptional care, we encourage you to apply for this position.

1. Greet and welcome patients in a friendly and professional manner.
2. Register patients accurately and efficiently, collecting all necessary information for their visit.
3. Verify insurance coverage and obtain authorizations as needed.
4. Schedule appointments and procedures for patients, ensuring timely and accurate scheduling.
5. Educate patients on financial responsibilities and assist with payment arrangements.
6. Answer phone calls and respond to inquiries from patients, providing exceptional customer service.
7. Collaborate with other departments to ensure a seamless patient experience.
8. Maintain patient confidentiality and adhere to all HIPAA regulations.
9. Adhere to all hospital and departmental policies and procedures.
10. Continuously update and maintain patient records and databases.
11. Assist with discharge planning and patient follow-up.
12. Act as a liaison between patients and healthcare providers.
13. Troubleshoot and resolve patient issues and concerns in a timely manner.
14. Stay informed of changes in insurance and billing regulations.
15. Maintain a clean and organized work environment.
16. Attend training and development programs to enhance job knowledge and skills.
17. Participate in quality improvement initiatives to enhance patient satisfaction.
18. Collaborate with team members to ensure a positive and supportive work environment.
19. Maintain a positive and compassionate attitude towards patients and their families.
20. Comply with all safety and infection control protocols.

According to JobzMall, the average salary range for a Patient Access Representative in Baltimore, MD, USA is between $33,000 and $45,000 per year. However, this can vary depending on factors such as experience, education, and specific job duties. Some Patient Access Representatives may also receive benefits such as health insurance and paid time off.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. Ascension includes approximately 165,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia,