HR Shared Services Specialist

As an HR Shared Services Specialist with Ascension, you will have the opportunity to serve as a primary resource for HR support and an advocate for issue resolution. Handles inbound calls, cases, and on-line web chats to identify the associate's need, processes necessary transactions, and escalates issues as required. Initiates outbound calls/contact for issue resolution and follow-up. Adheres to all service level agreements (SLAs) established by HR Shared Services and appropriately documents case details and relevant information in the case management system. Serves as primary support for associates and managers with Employee Self Service (ESS) and Manager Self Service (MSS) transactions. Collaborates with other cross-functional team members to resolve employee issues in a thorough and timely manner. Participates in data review, auditing and user acceptance testing of new processes, procedures and system changes as needed.

According to JobzMall, the average salary range for a HR Shared Services Specialist in 4900 Mueller Blvd, Austin, TX 78723, USA is $50,000 - $60,000. This range may vary depending on the company, the specialist's experience, and the location.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. Ascension includes approximately 165,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia,