IT Service Desk Analyst I

We are looking for a highly motivated and customer-focused individual to join our team as an IT Service Desk Analyst I at Arrow Electronics. As a global leader in technology solutions, we are dedicated to providing exceptional support to our clients and ensuring their technology needs are met with efficiency and professionalism. In this role, you will have the opportunity to utilize your technical expertise and problem-solving skills to provide first-level support for a wide range of IT issues. The ideal candidate will have a strong passion for technology, excellent communication skills, and a drive to continuously learn and improve. Join us in our mission to drive innovation and make a positive impact in the world of technology.

1. Provide first-level technical support to end-users via phone, email, and in-person interactions.
2. Troubleshoot and resolve a wide range of IT issues, including hardware, software, and network problems.
3. Document and track all support requests and resolutions in a timely and accurate manner.
4. Escalate complex or unresolved issues to appropriate IT teams or vendors.
5. Maintain a high level of customer satisfaction through effective communication and prompt resolution of support requests.
6. Educate end-users on basic troubleshooting techniques and best practices.
7. Collaborate with team members and other departments to ensure smooth and efficient IT operations.
8. Stay up-to-date with the latest technologies and industry trends to continuously improve technical skills and knowledge.
9. Adhere to company policies and procedures, including IT security protocols.
10. Assist with the implementation of new technologies and systems.
11. Participate in on-call rotation for after-hours support.
12. Other duties as assigned by IT management.

According to JobzMall, the average salary range for a IT Service Desk Analyst I in Bengaluru, Karnataka, India is between ₹300,000 to ₹500,000 per year. This range can vary depending on factors such as the company, the candidate's experience and qualifications, and the specific job responsibilities. Some companies may offer higher salaries for candidates with specialized skills or certifications. Additionally, salaries may also vary based on the cost of living in a particular city or region.

Arrow Electronics, Inc. is a provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions . It operates through two segments: Global Components Business and Global Enterprise Computing Solutions.