Customer Relations Specialist

Create and review customer AR aging reports and send them to each customer weekly. Provide quality control oversight to ensure that every customer has accurate accounting information in Accelerate. Provide payment terms and details to every customer and ensure their understanding of payment expectations. Serve as the primary contact to customers and support customer issues and questions for the POD. Collaborate with BizDev Reps within the pod and ensure timely follow-up on customer past due balances. Build relationships with key customers to ensure Arrive is paid timely and resolve any concerns or delays. Review all discrepancies to settle and invoice loads promptly. Manage email invoicing processes and work closely with BizDev reps to determine if they want to receive the email before sending it to the customer. Review and analyze daily all accessorials adding on the carrier side that were not added on the customer side.

According to JobzMall, the average salary range for a Customer Relations Specialist in 7701 Metropolis Dr, Austin, TX 78744, USA is $43,531 to $60,635. This range is based on the salaries of Customer Relations Specialists in the area, as well as the overall job market for Customer Relations Specialists.

Arrive has been focused on one thing since its founding: raising the standard of what it means to be a broker. Shippers and carriers too often have come to settle for less when it comes to their supply chain partners. Our carriers receive an unprecedented amount of financial and technological support, allowing us to provide our shipping partners with exceptional service and capacity. Our team members are trained to see the world through the eyes of our customers. We are not simply in the logistics business, we are invested in your business -- and focused on using our talent and technology to help it grow.