
Associate Claims Examiner
Process assigned claims from filing to resolution efficiently, accurately, and within time standards. Review claim documents for accuracy. Research and work with Claims Analysts to evaluate evidence to make informed decisions and respond accordingly. Process appeals, declinations and payment requests. Issue payments to customers and process deductions for carriers. Build a strong understanding of industry regulations and Arrive's and carriers’ insurance policies and their impact on filed claims. Communicate and build strong relationships with carriers, insurance companies and customers. Provide status updates, request additional information and resolve concerns. Establish effective and cooperative working relationships with internal sales and sales management. Work closely with customer reps, carrier reps and accounting as needed to process claims. Maintain ownership of the claims tracking spreadsheet and meet time standards for aging claims. Verify and approve credit based on credit SOP. Maintain ownership of the credit and balance tracking spreadsheet.
Experience in either transportation shipping or sales in a 3PL environment preferred.
Develop the ability to process claims generally up to $5,000.
Strong critical thinking, judgment and decision making skills.
2 years of related experience
MS Word
Time Management Skills
MS Excel skills
Strong risk analysis
Verbal communication
written communication
Organizational skills
Problem Solving Skills
Attention to detail and accuracy
multitasker
Flexiblility
According to JobzMall, the average salary range for a Associate Claims Examiner in 7701 Metropolis Dr, Austin, TX 78744, USA is between $29,400 and $45,000 per year. This range can vary depending on the employer, experience level, and industry.
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Arrive has been focused on one thing since its founding: raising the standard of what it means to be a broker. Shippers and carriers too often have come to settle for less when it comes to their supply chain partners. Our carriers receive an unprecedented amount of financial and technological support, allowing us to provide our shipping partners with exceptional service and capacity. Our team members are trained to see the world through the eyes of our customers. We are not simply in the logistics business, we are invested in your business -- and focused on using our talent and technology to help it grow.

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