Systems Support Analyst (IT)

Welcome to Arizona State University, where innovation and technology drive our mission of providing exceptional education to our students. We are currently seeking a highly motivated and skilled Systems Support Analyst to join our dynamic IT team. As a Systems Support Analyst, you will play a crucial role in ensuring the smooth operation and maintenance of our university's systems and applications. We are looking for an individual who is passionate about technology, detail-oriented, and dedicated to providing excellent support to our faculty, staff, and students. If you thrive in a fast-paced environment and have the required qualifications, we encourage you to apply for this exciting opportunity.

1. Support the university's systems and applications by troubleshooting issues, identifying root causes, and implementing effective solutions.
2. Collaborate with cross-functional teams to ensure the timely resolution of technical problems and enhance the overall user experience.
3. Monitor and maintain the performance of systems, including identifying and addressing potential vulnerabilities and implementing upgrades and patches as needed.
4. Communicate system updates, outages, and maintenance schedules to relevant stakeholders.
5. Provide technical training and support to faculty, staff, and students to ensure efficient and effective use of systems and applications.
6. Document and maintain system configurations, procedures, and troubleshooting guides.
7. Develop and implement strategies to improve system performance, reliability, and security.
8. Stay up-to-date with emerging technologies and industry trends, making recommendations for their integration into the university's systems.
9. Participate in the evaluation, selection, and implementation of new systems and applications.
10. Work closely with vendors to resolve technical issues and escalate complex problems as needed.
11. Ensure compliance with university policies and procedures related to system usage and security.
12. Collaborate with other IT team members to plan and execute system upgrades and migrations.
13. Maintain a high level of customer service and professionalism when interacting with faculty, staff, and students.
14. Adhere to strict deadlines and prioritize tasks based on urgency and impact to the university.
15. Act as a liaison between the IT department and other university departments to ensure effective communication and collaboration.
16. Participate in on-call rotations and respond to emergency situations outside of regular business hours if necessary.

According to JobzMall, the average salary range for a Systems Support Analyst (IT) in Tempe, AZ, USA is between $59,000 - $85,000 per year. This range can vary depending on the specific company, experience level, and skills of the individual. Additionally, factors such as bonuses, benefits, and location can also affect the salary range.

Arizona State is a highly rated public university located in Tempe, Arizona in the Phoenix Area. It is a large institution with an enrollment of 38,814 undergraduate students. The Arizona State acceptance rate is 84%. Popular majors include Business Support Services, Business, and Biology. Graduating 63% of students, Arizona State alumni go on to earn a starting salary of $38,300.