Customer Service Specialist - AU IT Support Technician

Hello potential candidates! Are you passionate about providing exceptional customer service and technical support? Are you looking for a dynamic and fulfilling role in the field of IT? Arizona State University is seeking a dedicated Customer Service Specialist - AU IT Support Technician to join our team. This individual will play a crucial role in providing assistance and solving technical issues for our Australian campus. If you have a strong background in customer service and IT, and are excited about making a positive impact in the education industry, we want to hear from you!

1. Provide exceptional customer service to students, faculty, and staff at the Australian campus of Arizona State University.
2. Respond to inquiries and requests for technical support in a timely and professional manner.
3. Troubleshoot and resolve technical issues related to hardware, software, and network systems.
4. Serve as the primary point of contact for IT support at the Australian campus.
5. Maintain accurate records of all customer interactions and technical issues.
6. Collaborate with other IT team members to resolve complex technical problems.
7. Keep up-to-date with the latest technology and IT systems to provide the best support to customers.
8. Train and educate customers on how to effectively use various IT systems and tools.
9. Identify and escalate recurring technical issues to the appropriate team for further investigation and resolution.
10. Proactively identify opportunities for improvement in the IT support process and provide suggestions to enhance the overall customer experience.
11. Work closely with other departments on campus to ensure efficient communication and collaboration.
12. Adhere to all IT policies and procedures to maintain the security and integrity of the university's systems.
13. Maintain a positive and professional attitude towards customers and colleagues at all times.
14. Continuously strive for excellence and contribute to a positive work environment.
15. Keep abreast of industry trends and developments in the field of IT to enhance knowledge and skills.

According to JobzMall, the average salary range for a Customer Service Specialist - AU IT Support Technician in Tempe, AZ, USA is between $35,000 and $45,000 per year. This may vary depending on the company, experience level, and other factors.

Arizona State is a highly rated public university located in Tempe, Arizona in the Phoenix Area. It is a large institution with an enrollment of 38,814 undergraduate students. The Arizona State acceptance rate is 84%. Popular majors include Business Support Services, Business, and Biology. Graduating 63% of students, Arizona State alumni go on to earn a starting salary of $38,300.