Arconic

Senior Customer Service and Sales Representative

Arconic
Davenport, IA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to the world of Arconic! We are looking for a highly skilled and experienced Senior Customer Service and Sales Representative to join our dynamic team. As a global leader in the aerospace and automotive industries, our company relies heavily on building strong relationships with our customers and driving sales growth. In this role, you will have the opportunity to utilize your exceptional customer service skills and sales expertise to make a significant impact on our business. If you are a self-motivated individual with a passion for delivering top-notch service and driving results, we want to hear from you! Join us in shaping the future of Arconic and take your career to new heights.

  1. Provide exceptional customer service to all clients, ensuring their needs are met and exceeded.
  2. Build and maintain strong relationships with customers to promote loyalty and satisfaction.
  3. Drive sales growth by identifying and pursuing new business opportunities.
  4. Develop and implement strategies to increase customer retention and satisfaction.
  5. Collaborate with cross-functional teams to ensure seamless communication and coordination.
  6. Analyze sales data and trends to identify areas for improvement and implement effective solutions.
  7. Effectively communicate the value and benefits of Arconic's products and services to potential and existing customers.
  8. Proactively address and resolve any customer concerns or issues in a timely and professional manner.
  9. Stay updated on industry trends and competitor activities to inform business strategies.
  10. Serve as a mentor and resource for junior customer service and sales team members.
  11. Assist in developing and implementing sales training programs for the team.
  12. Attend industry events and conferences to network and promote Arconic's brand.
  13. Continuously strive to meet and exceed sales targets and goals.
  14. Adhere to company policies and procedures, as well as industry regulations.
  15. Maintain accurate and up-to-date customer and sales records.
  16. Contribute to the overall growth and success of the company through your dedication and hard work.
Where is this job?
This job is located at Davenport, IA, USA
Job Qualifications

  • Extensive Sales Experience: The Ideal Candidate Should Have At Least 5-7 Years Of Experience In A Sales Or Customer Service Role, Preferably In A Manufacturing Or Industrial Setting. They Should Have A Proven Track Record Of Meeting Sales Targets And Building Strong Customer Relationships.

  • Excellent Communication Skills: As A Senior Representative, The Candidate Will Be Responsible For Handling Complex Customer Inquiries And Negotiating Deals. Strong Verbal And Written Communication Skills Are Essential For Effectively Communicating With Customers And Internal Teams.

  • Leadership Abilities: The Senior Representative Will Be Expected To Lead A Team Of Customer Service And Sales Associates. They Should Have The Ability To Motivate And Guide Team Members, Delegate Tasks, And Provide Constructive Feedback To Improve Performance.

  • Technical Knowledge: Arconic Deals With Complex Industrial Products And Solutions, And The Senior Representative Must Have A Good Understanding Of The Company's Offerings. They Should Also Be Able To Quickly Learn And Adapt To New Product Developments And Technological Advancements.

  • Customer-Centric Approach: Arconic Prides Itself On Providing Excellent Customer Service, And The Senior Representative Should Embody This Value. They Should Have A Strong Customer-Focused Mindset, Be Able To Handle Challenging Situations With Empathy And Professionalism, And Continuously Strive To Improve The Overall Customer Experience.

Required Skills

  • Communication

  • Sales

  • Time Management

  • Product knowledge

  • Multitasking

  • Attention to detail

  • Negotiation

  • Leadership

  • customer service

  • Relationship Management

  • Teamwork

  • Problem-Solving

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Customer Service and Sales Representative in Davenport, IA, USA is between $35,000 and $50,000 per year. However, this can vary depending on factors such as experience, education, and the specific company and industry the individual is working in. Some companies may also offer bonuses and commission on top of the base salary.

Additional Information
Arconic is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 8th, 2024
Apply BeforeMay 22nd, 2025
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About Arconic

Howmet Aerospace Inc., is an aerospace company based in Pittsburgh, Pennsylvania. The company manufactures components for jet engines, fasteners and titanium structures for aerospace applications, and forged aluminum wheels for heavy trucks.

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