Resource Manager

The Resource Manager is responsible for fulfillment of service requirements to assigned Aon Retail Brokerage clients through resources offshore. Oversees 10-20 specialists and is key in resource management, employee development needs, process development and implementation of processes and procedures. Monitors resources and transactions to ensure the necessary activities to initiate and deliver a renewal, process an invoice, issue auto IDs, process surplus lines, resolve premium account discrepancies, initiate endorsements, and process other client requests. Leads overall client satisfaction and where appropriate participates in decisions involving service related issues and resolution/solutions with offshore team. Troubleshoots and resolves client issues around ACS services.

According to JobzMall, the average salary range for a Resource Manager in 4 Overlook Point, Lincolnshire, IL 60069, USA is $78,000 to $106,000 per year. This salary range is based on the job description, location, and experience of the Resource Manager.

Aon plc (NYSE:AON) is a global professional services firm providing a broad range of risk, retirement and health solutions. With 50,000 colleagues in 120 countries, Aon assists clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.