Reservation Sales Agent

Welcome to Amtrak, where we strive to provide our customers with a seamless and unforgettable travel experience. We are currently seeking a motivated and customer-focused individual to join our team as a Reservation Sales Agent. As a Reservation Sales Agent, you will be responsible for assisting customers with booking train reservations, answering inquiries, and providing exceptional service. This position requires strong communication skills, attention to detail, and a passion for delivering exceptional customer service. If you are a team player with a positive attitude and a desire to be a part of a dynamic and growing company, we encourage you to apply for this exciting opportunity.

1. Assist customers with booking train reservations, including selecting the best routes, dates, and prices for their needs.
2. Respond to customer inquiries and provide accurate and timely information about train schedules, ticket prices, and other related information.
3. Process ticket purchases and reservations, ensuring accuracy and efficiency.
4. Provide exceptional customer service by actively listening to customers' needs and finding solutions to any issues that may arise.
5. Maintain a thorough understanding of Amtrak's policies, procedures, and services to effectively assist customers.
6. Collaborate with team members to ensure a smooth and seamless customer experience.
7. Handle customer complaints and resolve issues in a timely and professional manner.
8. Keep up-to-date with changes in train schedules, fares, and other relevant information to provide accurate and up-to-date information to customers.
9. Maintain a positive attitude and uphold the company's customer service standards at all times.
10. Meet and exceed sales targets and goals set by the company.
11. Keep detailed and accurate records of customer interactions and transactions.
12. Adhere to all company policies and procedures, including those related to safety and security.
13. Attend training sessions and meetings to continuously improve knowledge and skills.
14. Continuously strive to enhance the customer experience and suggest improvements to processes and procedures.
15. Maintain a professional and courteous demeanor at all times, representing the company in a positive light.

According to JobzMall, the average salary range for a Reservation Sales Agent in Philadelphia, PA, USA is between $30,000 and $45,000 per year. However, this can vary depending on the specific company, experience level, and additional benefits offered. Some companies may also offer commission or bonuses based on performance.

The National Railroad Passenger Corporation, doing business as Amtrak, is a passenger railroad service that provides medium- and long-distance intercity service in the contiguous United States and to nine Canadian cities.