Frequently Asked Questions about Amtrak Careers

Amtrak offers a variety of rewards and recognition for employees, including but not limited to: performance bonuses, spot awards, service awards, safety awards, achievement awards, and special recognition. Amtrak also offers a variety of discounts on its services and products, as well as discounts at partner businesses. Additionally, Amtrak offers educational and career development opportunities, such as tuition reimbursement and professional development programs.

The job interview process at Amtrak typically consists of a phone interview and an in-person interview. The phone interview is conducted by a recruiter or a hiring manager and covers your background, experience, and skills. The in-person interview usually consists of a panel of two to four people from the hiring team. The panel may ask you questions related to your experience, qualifications, and what you can bring to the job. They may also ask behavioral questions to gauge how you handle certain situations.

Yes, Amtrak offers an employee assistance program (EAP) to employees. The program provides free, confidential counseling services to employees and their families. The EAP also provides referrals to other community services and resources.

Yes, Amtrak offers an employee discount program for all employees. Eligible employees are able to receive a 15% discount on tickets for themselves and up to three additional passengers.

Yes, Amtrak has an onboarding process for new hires. This process includes completing paperwork, such as the W-4, I-9, and direct deposit forms, attending an orientation session, and taking required safety and security training courses.

Yes, Amtrak offers a 15% discount off the best available rail fare to college students and recent graduates (within 6 months of graduation) with valid student ID.

No, Amtrak does not offer job security. Amtrak operates as a for-profit company and, as such, cannot guarantee job security for its employees.

At Amtrak, the culture is focused on safety, service, and efficiency. Employees are valued and supported, and teamwork is highly valued. Amtrak is focused on creating a positive and inclusive work environment, where people from all backgrounds and walks of life are respected and encouraged to contribute. The company also promotes a culture of continuous learning and development, which is supported by a variety of resources and programs that help employees grow and develop professionally.

Yes, Amtrak offers an Employee Wellness Program which includes health and wellness resources and programs. This program helps Amtrak employees to manage their health, reduce their stress, and improve their overall wellbeing. The program includes access to health coaching and nutrition services, educational seminars and webinars, as well as an online library of health and wellness information.

No, Amtrak does not provide transportation to and from work. Amtrak provides long-distance passenger rail transportation, primarily in the United States.

Yes, Amtrak offers a special program for working parents called the Amtrak Careers for Moms Program. The program provides free online courses in areas such as customer service, finance, sales, and marketing, as well as on-the-job training and mentoring. The program is designed to help working mothers gain the skills they need to pursue a career at Amtrak.

The dress code for working at Amtrak varies depending on the job. However, all employees are expected to maintain a neat and professional appearance. Generally, dress code includes collared shirts, slacks, skirts or dresses, and closed-toe shoes.

Amtrak offers a wide range of professional development opportunities for its employees. These include tuition assistance, training programs, mentorship opportunities, and professional certifications. Amtrak also offers access to leadership development, career counseling, and various other programs to help employees grow and advance in their careers. Employees can take advantage of these opportunities through Amtrak's internal learning platform and resources.

Yes, Amtrak does provide a 401(k) retirement plan for its employees.

Yes, Amtrak offers health insurance benefits. Employees may choose from medical, dental, vision, and prescription drug coverage. They also offer life insurance and accident insurance.

Amtrak offers a variety of jobs, including engineering, maintenance, operations, administrative, customer service, IT, finance, human resources, safety, security, marketing, and sales.

Yes, Amtrak does offer paid vacation and sick leave to eligible employees. Amtrak offers both Vacation and Personal Leave and Sick Leave to eligible employees. Vacation and Personal Leave is based on the employee’s length of service and Sick Leave is based on the employee’s position and the collective bargaining agreement.

Amtrak offers a wide range of jobs, including customer service, ticketing and reservations, locomotive engineers and conductors, station operations, maintenance and repair, safety and security, human resources, accounting, marketing and sales, IT and systems engineering, and corporate services.

The hiring timeline for Amtrak varies depending on the position and the volume of applicants. Generally, the process can take anywhere from a few weeks to several months. The timeline includes such steps as submitting an application, completing an assessment, participating in an interview, and undergoing a background check.

Yes, Amtrak offers special programs and benefits for veterans, including a Veterans Employee Resource Group, a veterans hiring initiative, and tuition reimbursement. Amtrak also offers veterans discounts on certain tickets.