Passenger Conductor Trainee

Welcome to Amtrak, where we provide safe, efficient and reliable transportation services to millions of passengers each year. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Passenger Conductor Trainee. As a member of our team, you will play a crucial role in ensuring the smooth operation of our trains and providing exceptional service to our passengers. If you have a passion for the railway industry and a strong commitment to delivering top-notch customer service, we encourage you to apply for this exciting opportunity.

1. Greet and welcome passengers aboard Amtrak trains in a friendly and professional manner.
2. Assist passengers with any questions or concerns they may have regarding their journey.
3. Ensure the safety and security of all passengers by following all safety protocols and procedures.
4. Collect and verify tickets and other necessary documents from passengers.
5. Announce upcoming stops and any important information to passengers.
6. Provide exceptional customer service by addressing and resolving any passenger complaints or issues.
7. Assist passengers with boarding and disembarking the train, including those with special needs.
8. Maintain a clean and organized train car, including restocking necessary supplies.
9. Monitor train operations and communicate with other crew members to ensure a smooth and timely journey.
10. Complete required paperwork and documentation accurately and in a timely manner.
11. Attend and participate in training sessions to continuously improve knowledge and skills.
12. Adhere to all company policies and procedures.
13. Serve as a brand ambassador for Amtrak, promoting our services and maintaining a positive image.
14. Handle any emergency situations calmly and efficiently, following established protocols.
15. Collaborate with other team members to ensure the overall success of the train journey and passenger experience.

According to JobzMall, the average salary range for a Passenger Conductor Trainee in Portland, ME, USA is between $35,000 and $50,000 per year. This salary range may vary depending on factors such as the specific company, experience level, and location.

The National Railroad Passenger Corporation, doing business as Amtrak, is a passenger railroad service that provides medium- and long-distance intercity service in the contiguous United States and to nine Canadian cities.