Specialist Quality Complaints
Amgen is seeking a highly motivated and experienced individual to join our team as a Specialist Quality Complaints. As a global biotechnology company, we are committed to delivering life-changing medicines to patients around the world. In this role, you will play a critical role in ensuring that our products meet the highest quality standards and that any complaints are addressed in a timely and thorough manner. The ideal candidate will have a strong background in quality control and complaints management, along with excellent communication and problem-solving skills. If you are passionate about making a difference in the lives of patients and have a strong attention to detail, we encourage you to apply for this exciting opportunity.
- Investigate and resolve quality complaints from internal and external sources in a timely and thorough manner.
- Ensure compliance with all relevant regulations and guidelines related to quality control and complaints management.
- Communicate effectively with various stakeholders, including customers, internal teams, and regulatory agencies, to address and resolve complaints.
- Collaborate with cross-functional teams to identify root causes of complaints and implement corrective and preventive actions.
- Monitor and track complaint trends to identify areas for improvement in product quality.
- Conduct thorough investigations and document findings in a clear and comprehensive manner.
- Maintain accurate and up-to-date records of all complaints and their resolutions.
- Provide guidance and training to colleagues on quality control and complaint handling processes.
- Continuously assess and improve the quality complaint process to ensure efficiency and effectiveness.
- Stay current with industry trends and best practices in quality control and complaint management.
- Uphold Amgen's commitment to delivering life-changing medicines to patients by ensuring the highest quality standards are met.
- Adhere to all company policies and procedures and maintain a high level of professionalism in all interactions.
Bachelor's Degree In A Relevant Scientific Field, Such As Biology, Chemistry, Or Pharmaceuticals.
3-5 Years Of Experience In A Quality Complaints Role Within The Pharmaceutical Or Biotechnology Industry.
Strong Knowledge Of Fda Regulations And Guidelines, As Well As International Regulatory Requirements.
Experience In Conducting Investigations And Root Cause Analysis For Quality Complaints.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Collaborate With Cross-Functional Teams And Communicate With External Stakeholders.
Quality Assurance
Communication Skills
Data Analysis
Product knowledge
customer service
Root Cause Analysis
Continuous Improvement
Teamwork
Regulatory compliance
Complaint management
Problem
Quality Investigation
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Multi-tasking
According to JobzMall, the average salary range for a Specialist Quality Complaints in Hyderabad, Telangana, India is between ₹4,00,000 - ₹6,00,000 per year. This can vary based on factors such as the specific industry, company, and level of experience. Some companies may also offer additional benefits such as bonuses, healthcare, and retirement plans.
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Amgen Inc. is an American multinational biopharmaceutical company headquartered in Thousand Oaks, California.
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