Patient Access Navigator, Patient Services

Québec City, QC, Canada

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Are you passionate about helping patients navigate the complex healthcare system? Do you have a strong understanding of patient services and access programs? If so, we have an exciting opportunity for you to join our team as a Patient Access Navigator at Amgen. As a Patient Access Navigator, you will play a crucial role in providing support and guidance to patients in accessing necessary treatments and services. This position requires a highly motivated individual with excellent communication and organizational skills, as well as a deep commitment to patient care. If you are ready to make a meaningful impact on patients' lives, we invite you to apply for this position.

Serve as the main point of contact for patients seeking information and assistance with accessing healthcare services and treatments.
Educate patients on available resources and programs to help them navigate the healthcare system.
Work closely with healthcare providers and insurance companies to ensure timely and appropriate access to treatments.
Assist patients with completing necessary paperwork and applications for financial assistance programs.
Provide support and guidance to patients in understanding and managing insurance coverage and benefits.
Collaborate with other healthcare professionals to develop and implement patient care plans.
Maintain accurate and detailed records of patient interactions and assistance provided.
Continuously monitor and assess patient needs and make recommendations for improvements or changes to the patient access program.
Attend relevant training and educational programs to stay updated on healthcare policies and procedures.
Uphold patient confidentiality and comply with all regulatory and compliance guidelines.

Where is this job?

This job is located at Québec City, QC, Canada

Job Qualifications

Strong Knowledge Of Healthcare Systems And Processes: A Patient Access Navigator Must Have A Thorough Understanding Of The Healthcare Industry, Including Insurance Coverage, Medical Terminology, And Patient Care Processes.
Excellent Communication Skills: As A Patient Access Navigator, You Will Be Responsible For Communicating With Patients, Healthcare Providers, And Insurance Companies. Strong Verbal And Written Communication Skills Are Essential For Success In This Role.
Familiarity With Insurance Verification And Authorization: Patient Access Navigators Must Have Experience Navigating Insurance Coverage And Obtaining Authorizations For Medical Procedures. This Includes Knowledge Of Insurance Policies, Coverage Limitations, And Prior Authorization Processes.
Customer Service Experience: Patient Access Navigators Must Have A Customer-Centric Mindset And Be Able To Provide Exceptional Service To Patients. This Includes A Strong Ability To Empathize With Patients And Handle Difficult Situations With Patience And Professionalism.
Organizational And Time Management Skills: Working In A Fast-Paced And Dynamic Environment, Patient Access Navigators Must Have Strong Organizational And Time Management Skills. This Includes The Ability To Multitask, Prioritize Tasks, And Meet Deadlines While Maintaining A High Level Of Accuracy And Attention To Detail.

Required Skills

Data Entry
Communication
Time Management
Multitasking
customer service
Patient
Medical Terminology
Teamwork
Problem-Solving
Patient Advocacy
Insurance Verification
Electronic Health Records

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Patient Access Navigator, Patient Services in Québec City, QC, Canada is between $39,000 and $51,000 CAD per year. This can vary depending on the specific job responsibilities, experience level, and employer. Some positions may also offer additional benefits such as healthcare and retirement plans.

Additional Information

Amgen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedFebruary 20th, 2026

Apply BeforeApril 23rd, 2026

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