American University

Digital Support Analyst and Trainer

American University
Washington, DC, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

American University is seeking an experienced and enthusiastic Digital Support Analyst and Trainer to join our team. Your primary responsibility will be to provide technical assistance to faculty and staff in the use of our digital systems and resources. You must have experience in training others and providing support for users of various digital platforms. The ideal candidate will have a customer-oriented attitude, excellent problem-solving skills, a passion for teaching, and experience in the field of digital support and analysis. If you are looking for an exciting opportunity to make a positive impact in a growing field, we want to hear from you!

Where is this job?
This job is located at Washington, DC, USA
Job Qualifications

  • Ability To Work Independently And Collaboratively

  • Excellent Communication Skills

  • Proficiency In Microsoft Office

  • Experience In Customer Service

  • Highly Organized

  • Strong Computer Skills

  • Experience With Digital Support And Training

  • Familiarity With American University Systems And Processes

Required Skills

  • Documentation

  • Project Management

  • Training

  • Networking

  • Troubleshooting

  • Technical Support

  • Database Management

  • customer service

  • help desk

  • IT support

  • System analysis

  • Software testing

  • Software Installation

  • System Administration

  • User Support

Soft Skills

  • Communication

  • Leadership

  • Negotiation

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Digital Support Analyst and Trainer in Washington, DC, USA is between $68,500 and $85,000 per year. This range may vary depending on the individual's qualifications, experience, and other factors.

Additional Information
American University is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 14th, 2023
Apply BeforeSeptember 18th, 2025
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About American University

American University is a leader among Washington DC universities in global education. American University enrolls a diverse student body from throughout the United States and nearly 140 countries.

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