Desktop Support Analyst

American University is looking for a Desktop Support Analyst to join our team! As an integral part of the Information Technology Department, this individual will provide technical support and assist the university’s staff and students with computer hardware and software related issues. We are seeking an individual who is organized, detail-oriented, and customer service focused. The ideal candidate will have a strong technical background and be able to work both independently and collaboratively. Required Qualifications:• Associate’s degree in computer science, information technology, or related field, or equivalent experience• Two (2) or more years of experience in desktop support, help desk support, or related field• Computer hardware and software installation and troubleshooting experience• Excellent customer service skills• Ability to troubleshoot and problem-solve• Strong written and verbal communication skills• Ability to work independently and collaboratively• Knowledge of Windows and Mac operating systems

According to JobzMall, the average salary range for a Desktop Support Analyst in Washington, DC, USA is $35,000 to $55,000 per year. This range is based on data from Indeed.com, Glassdoor.com, and Salary.com.

American University is a leader among Washington DC universities in global education. American University enrolls a diverse student body from throughout the United States and nearly 140 countries.