Travel & A&H Claims Examiner

Are you a passionate traveler with a strong understanding of insurance claims? Do you have a keen eye for detail and the ability to effectively manage a high volume of claims? If so, we have an exciting opportunity for you to join our team as a Travel & A&H Claims Examiner at American International Group (AIG).As a Claims Examiner, you will play a crucial role in ensuring that our customers' travel and accident & health (A&H) claims are handled efficiently and accurately. You will be responsible for investigating and evaluating claims, determining coverage, and negotiating settlements in accordance with company policies and procedures.We are looking for a highly organized and motivated individual with excellent communication and analytical skills. The ideal candidate will have a minimum of 2-3 years of experience in travel and A&H claims handling, along with a thorough understanding of relevant regulations and industry practices.If you are ready to take on a challenging and rewarding role in the insurance industry, we encourage you to apply for this position at AIG. Join our team and be a part of our mission to protect and support our customers around the world.

1. Review and evaluate travel and A&H insurance claims to determine coverage and eligibility for payment.
2. Investigate and gather necessary information to support claim decisions.
3. Analyze and interpret policy language to ensure accurate coverage determination.
4. Communicate with policyholders, agents, and other parties involved in the claims process to gather information and provide updates on claim status.
5. Maintain accurate and detailed records of all claim activities and decisions.
6. Negotiate and settle claims within designated authority levels.
7. Identify potential fraudulent claims and take appropriate action to mitigate risk.
8. Adhere to company policies and procedures, as well as relevant regulations and industry best practices.
9. Collaborate with other departments, such as underwriting and legal, to resolve complex claims issues.
10. Provide exceptional customer service and maintain a positive and professional demeanor at all times.
11. Keep up-to-date with industry trends and changes in insurance laws and regulations.
12. Meet or exceed performance metrics for claims handling, including productivity, accuracy, and customer satisfaction.
13. Participate in training and development activities to enhance knowledge and skills.
14. Assist with special projects and initiatives as assigned by management.
15. Continuously look for opportunities to improve processes and procedures to increase efficiency and effectiveness.

According to JobzMall, the average salary range for a Travel & A&H Claims Examiner in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia is approximately RM 6,000 to RM 8,000 per month. This may vary depending on factors such as experience, skills, and employer.

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.