American International Group

Senior Complex Claims Director - Financial Institutions

American International Group

Jersey City, NJ, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to American International Group, a leading global insurance organization with a mission to protect the financial future of our clients. We are currently seeking a highly experienced and dynamic individual to join our team as the Senior Complex Claims Director for Financial Institutions. As a Senior Complex Claims Director, you will lead a team of claims professionals and oversee the management of complex claims for our financial institution clients. This is a crucial role in our organization, as it requires a strong understanding of the financial industry and the ability to navigate complex and high-value claims. We are looking for a skilled and driven individual with a strong background in claims management and a passion for delivering exceptional service to our clients. If you have a passion for the financial industry and a desire to make a difference, we invite you to apply for this exciting opportunity.

  1. Oversee the management of complex claims for financial institution clients, ensuring timely and accurate resolution.
  2. Lead and manage a team of claims professionals, providing guidance, support, and coaching as needed.
  3. Develop and implement effective strategies for handling complex and high-value claims, ensuring adherence to company policies and procedures.
  4. Analyze and evaluate complex claims to determine coverage, liability, and potential exposure.
  5. Collaborate with internal teams, including underwriting, legal, and finance, to ensure a coordinated approach to claims management.
  6. Serve as the main point of contact for clients, providing exceptional service and building strong relationships to maintain client satisfaction.
  7. Keep abreast of industry developments and trends, and apply this knowledge to improve claims management processes and procedures.
  8. Monitor and report on claim trends and performance metrics, providing insights and recommendations for improvement as needed.
  9. Ensure compliance with all regulatory requirements and company policies related to claims handling.
  10. Act as a subject matter expert on complex claims for financial institutions, providing guidance and support to colleagues and clients as needed.
Where is this job?
This job is located at Jersey City, NJ, USA
Job Qualifications
  • Extensive Experience In Financial Institutions Claims: The Senior Complex Claims Director Should Have A Minimum Of 10 Years Of Experience In Managing Complex Claims In The Financial Institutions Industry. This Includes A Thorough Understanding Of Various Financial Products, Regulations, And Legal Requirements.

  • Leadership And Management Skills: The Candidate Should Have Strong Leadership And Management Skills To Oversee A Team Of Claims Professionals. They Should Be Able To Effectively Communicate And Delegate Tasks, As Well As Provide Guidance And Mentorship To Team Members.

  • Analytical And Problem-Solving Abilities: As A Senior Role, The Candidate Must Possess Excellent Analytical And Problem-Solving Abilities To Effectively Manage Complex And High-Value Claims. This Includes The Ability To Identify Potential Risks, Evaluate Evidence, And Make Informed Decisions.

  • Legal And Regulatory Knowledge: The Senior Complex Claims Director Should Have A Strong Understanding Of The Legal And Regulatory Landscape Surrounding Financial Institutions. This Includes Knowledge Of Relevant Laws, Regulations, And Industry Standards, As Well As The Ability To Effectively Navigate And Comply With Them.

  • Strong Communication And Negotiation Skills: The Candidate Should Have Excellent Communication And Negotiation Skills To Effectively Interact With Clients, Internal Stakeholders, And External Parties Such As Regulators, Lawyers, And Other Insurance Professionals. This Includes The Ability To Present Complex Information In A Clear And Concise Manner And Negotiate Favorable Settlements For The Company.

Required Skills
  • Financial Analysis

  • Contract Negotiation

  • Problem Solving

  • Claims Management

  • Team Leadership

  • Risk assessment

  • Regulatory compliance

  • Client Relations

  • Contract review

  • Fraud detection

  • Policy Interpretation

  • Legal Expertise

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Complex Claims Director - Financial Institutions in Jersey City, NJ, USA is $150,000 - $190,000 per year. This range may vary depending on the specific company, experience level, and other factors.

Additional Information
American International Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 18th, 2024
Apply BeforeApril 11th, 2026
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About American International Group

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.

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