American International Group

Senior Claims Complex Director

American International Group

Remote
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to American International Group, where we are committed to providing our clients with exceptional insurance solutions. We are currently seeking a highly experienced and driven individual to join our team as the Senior Claims Complex Director. As a key leader in our organization, you will be responsible for overseeing the management of complex claims within our company. We are looking for a strategic thinker with a strong background in insurance claims and exceptional leadership skills. If you are a dynamic individual with a passion for delivering results and exceeding client expectations, we encourage you to apply for this exciting opportunity.

  1. Oversee the management of complex claims within the company, ensuring timely and efficient resolution.
  2. Develop and implement strategies to effectively handle complex claims and mitigate risk.
  3. Provide strong leadership to a team of claims professionals, setting clear expectations and promoting a positive and collaborative work environment.
  4. Monitor and analyze claim data to identify trends and areas for improvement.
  5. Collaborate with other departments, such as underwriting and legal, to ensure a cohesive approach to claims management.
  6. Communicate with clients and stakeholders to provide updates on complex claims and address any concerns.
  7. Develop and maintain relationships with external partners, such as reinsurers and legal counsel, to support the successful resolution of complex claims.
  8. Review and approve settlement offers and negotiate with claimants, ensuring fair and reasonable outcomes for all parties involved.
  9. Stay current on industry developments and changes in regulations related to complex claims.
  10. Represent the company in industry forums and events, promoting our commitment to exceptional insurance solutions.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Extensive Experience In Claims Management: The Senior Claims Complex Director Must Have A Minimum Of 10 Years Of Experience In Managing Complex Claims At A Senior Level. This Includes Experience In Handling Large And High-Profile Claims, As Well As Experience In Leading A Team Of Claims Professionals.

  • Strong Leadership Skills: The Senior Claims Complex Director Must Have Exceptional Leadership Skills To Effectively Manage A Team Of Claims Professionals. This Includes The Ability To Motivate, Mentor, And Coach Team Members, As Well As The Ability To Make Difficult Decisions And Manage Conflicts.

  • In-Depth Knowledge Of Insurance Industry Regulations: The Senior Claims Complex Director Must Possess A Thorough Understanding Of Insurance Industry Regulations And Compliance Requirements, Including State And Federal Laws, As Well As Industry Best Practices. This Knowledge Is Crucial In Ensuring Claims Are Handled In Accordance With Applicable Laws And Regulations.

  • Excellent Communication And Negotiation Skills: The Senior Claims Complex Director Must Possess Excellent Communication And Negotiation Skills To Effectively Interact With Clients, Stakeholders, And Other Parties Involved In Complex Claims. This Includes The Ability To Clearly Convey Complex Information And Negotiate Favorable Outcomes For The Company.

  • Strategic Thinking And Problem-Solving Abilities: The Senior Claims Complex Director Must Possess Strong Strategic Thinking And Problem-Solving Abilities To Effectively Navigate Complex And Challenging Claim Situations. This Includes The Ability To Analyze Information, Identify Potential Risks And Opportunities, And Develop Effective Strategies To Manage Claims And Mitigate Losses.

Required Skills
  • Risk Management

  • Financial Analysis

  • Data Analysis

  • Communication

  • Team Management

  • Problem Solving

  • Negotiation

  • Leadership

  • customer service

  • Legal Knowledge

  • Policy Interpretation

  • Claims Investigation

Soft Skills
  • Communication

  • Conflict Resolution

  • Customer Service

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Claims Complex Director is $116,000 to $135,000 per year. However, this can vary depending on factors such as location, industry, and years of experience. Additionally, bonuses and other forms of compensation may also impact the overall salary range for this position. It is important to research the specific company and job market to get a more accurate salary range for a Senior Claims Complex Director position.

Additional Information
American International Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 3rd, 2025
Apply BeforeJune 9th, 2026
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About American International Group

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.

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