American International Group

Process Analyst - Claims Operations

American International Group

Jersey City, NJ, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a highly analytical and detail-oriented individual looking for a challenging and rewarding career opportunity? Look no further! American International Group (AIG) is seeking a skilled Process Analyst to join our Claims Operations team. In this role, you will play a critical role in enhancing the efficiency and effectiveness of our claims processes, ultimately contributing to the success of our organization. We are looking for someone who is passionate about process improvement and has a strong understanding of claims operations. If you possess excellent problem-solving skills, a strong analytical mindset, and a desire to make a positive impact, we want to hear from you!

  1. Analyze and evaluate current claims processes to identify areas for improvement and efficiency.
  2. Develop and implement new processes and procedures to enhance the overall claims operations.
  3. Conduct data analysis and utilize statistical tools to identify trends and patterns in claims data.
  4. Collaborate with cross-functional teams to gather feedback and input for process improvement initiatives.
  5. Monitor and track the effectiveness of implemented processes and make necessary adjustments as needed.
  6. Identify and address potential risks and issues within the claims processes.
  7. Communicate findings and recommendations to management and stakeholders.
  8. Stay up-to-date on industry best practices and trends in claims operations.
  9. Train and educate team members on new processes and procedures.
  10. Act as a subject matter expert and provide guidance and support to team members on claims processes.
  11. Utilize project management methodologies to plan, execute, and track process improvement initiatives.
  12. Maintain accurate documentation of processes, procedures, and updates for reference and audit purposes.
  13. Collaborate with IT teams to ensure proper implementation and integration of new processes.
  14. Continuously seek ways to streamline processes and reduce costs while maintaining quality standards.
  15. Uphold company standards and policies while performing job duties.
Where is this job?
This job is located at Jersey City, NJ, USA
Job Qualifications
  • Bachelor's Degree In Business Administration, Operations Management, Or A Related Field.

  • Minimum Of 3-5 Years Experience In Claims Operations, Preferably In The Insurance Industry.

  • Strong Analytical Skills With The Ability To Identify Process Inefficiencies And Recommend Improvements.

  • Proficiency In Data Analysis And Reporting Using Tools Such As Excel And Sql.

  • Excellent Communication And Interpersonal Skills To Effectively Collaborate With Cross-Functional Teams And Stakeholders.

Required Skills
  • Risk Management

  • Quality Assurance

  • Process Improvement

  • Project Management

  • Data Analysis

  • Communication

  • Problem Solving

  • Root Cause Analysis

  • Performance metrics

  • Process mapping

  • Stakeholder management

  • Time

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Process Analyst - Claims Operations in Jersey City, NJ, USA is $80,000 - $100,000 per year. This can vary depending on factors such as experience, education, and specific job responsibilities. Some companies may offer higher salaries for this position, while others may offer lower salaries. It is important to research the specific company and job requirements to get a better understanding of the salary range for this position.

Additional Information
American International Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 11th, 2024
Apply BeforeApril 11th, 2026
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About American International Group

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.

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