American International Group

Principal Claims Investigator

American International Group

Atlanta, GA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a seasoned insurance professional with a keen eye for detail and strong investigative skills? Do you have a passion for ensuring fair and accurate claims handling? If so, then we have an exciting opportunity for you at American International Group (AIG) as a Principal Claims Investigator.As a leader in the insurance industry, AIG is committed to providing exceptional service to our clients. In this role, you will play a critical role in upholding our commitment by leading and managing complex investigations of insurance claims. We are seeking a highly motivated and skilled individual who can effectively manage a team, analyze data, and communicate findings to stakeholders.If you are looking for a challenging and rewarding role that allows you to utilize your expertise and make a meaningful impact, then we encourage you to apply for the position of Principal Claims Investigator at AIG. Read on for more details about the qualifications and responsibilities for this role.

  1. Manage and lead a team of investigators in conducting complex investigations of insurance claims.
  2. Utilize strong investigative skills and attention to detail to ensure fair and accurate claims handling.
  3. Analyze data and information to identify potential fraudulent activity and make recommendations for further action.
  4. Collaborate with internal and external stakeholders to gather and evaluate evidence related to claims investigations.
  5. Communicate findings and recommendations to key stakeholders, including senior management and legal teams.
  6. Develop and implement strategies for mitigating risk and preventing fraudulent claims.
  7. Stay up-to-date with industry trends and best practices in claims investigations.
  8. Mentor and train junior staff members to enhance their investigative skills and knowledge.
  9. Maintain accurate and organized records of investigations and related documentation.
  10. Adhere to all company policies, procedures, and ethical standards in conducting investigations.
Where is this job?
This job is located at Atlanta, GA, USA
Job Qualifications
  • Extensive Experience In Claims Investigation: The Ideal Candidate For This Position Should Have A Minimum Of 5 Years Of Experience In Claims Investigation, Preferably In A Senior Role. They Should Have A Deep Understanding Of The Insurance Industry And Be Well-Versed In The Claims Process.

  • Strong Analytical Skills: As A Principal Claims Investigator, The Candidate Must Be Able To Analyze Complex Information And Make Informed Decisions. They Should Possess Strong Analytical Skills, Be Detail-Oriented, And Have The Ability To Think Critically.

  • Excellent Communication And Interpersonal Skills: This Role Requires The Candidate To Interact With Various Stakeholders Such As Clients, Legal Teams, And Senior Management. Therefore, The Candidate Should Have Excellent Communication And Interpersonal Skills To Effectively Convey Information And Build Relationships.

  • Leadership And Team Management Experience: The Principal Claims Investigator Will Be Responsible For Leading A Team Of Claims Investigators. Therefore, The Ideal Candidate Should Have Prior Experience In Team Management, Be Able To Motivate And Guide Team Members, And Have The Ability To Handle Conflicts And Performance Issues.

  • Knowledge Of Legal And Regulatory Framework: A Thorough Understanding Of The Legal And Regulatory Framework Related To Insurance Claims Is Crucial For This Role. The Candidate Should Have A Working Knowledge Of State And Federal Regulations, As Well As Industry Best Practices To Ensure Compliance And Mitigate Potential Risks.

Required Skills
  • Communication Skills

  • Data Analysis

  • Team Management

  • Negotiation skills

  • Attention to detail

  • Policy Analysis

  • Risk assessment

  • Fraud detection

  • Legal Knowledge

  • Investigative Techniques

  • Claim Evaluation

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Principal Claims Investigator in Atlanta, GA, USA is between $71,000 and $97,000 per year. This may vary depending on the specific company, level of experience, and other factors such as education and certifications.

Additional Information
American International Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 24th, 2026
Apply BeforeJune 9th, 2026
This job posting is from a verified source. 

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About American International Group

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.

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