Manager - Claim Intake Department

Are you a highly organized and customer-focused individual with a passion for driving efficiency and delivering exceptional service? Look no further! American International Group is seeking a dynamic and experienced Manager to lead our Claim Intake Department. As a part of our team, you will have the opportunity to shape and grow our claim intake processes, ensuring timely and accurate processing of claims for our valued clients. We are looking for a results-driven leader who thrives in a fast-paced environment and has a strong understanding of insurance processes. If you have a strong attention to detail and a track record of delivering exceptional results, we want you on our team!

1. Lead the Claim Intake Department and oversee daily operations to ensure efficient and accurate processing of claims.
2. Develop and implement strategic plans to improve and streamline claim intake processes.
3. Manage a team of claim intake specialists, providing guidance, training, and support to ensure high-quality work.
4. Monitor and analyze department performance metrics to identify areas for improvement and drive results.
5. Collaborate with other departments, such as Underwriting and Claims, to ensure timely and accurate resolution of claims.
6. Stay updated on industry trends and best practices to continuously improve and innovate claim intake processes.
7. Act as a point of contact for escalations and complex claim intake issues, effectively resolving them in a timely manner.
8. Foster a customer-centric culture within the department, ensuring exceptional service is delivered to clients.
9. Conduct regular performance evaluations and provide feedback to team members to drive growth and development.
10. Ensure compliance with company policies, procedures, and regulatory requirements.
11. Participate in departmental budget planning and manage expenses to meet financial targets.
12. Represent the company in a professional manner to clients, stakeholders, and industry partners.
13. Develop and maintain strong relationships with internal and external stakeholders to support business objectives.
14. Identify and implement process improvements and automation to increase efficiency and effectiveness of the claim intake process.
15. Collaborate with IT to implement and maintain claim intake systems and tools.

According to JobzMall, the average salary range for a Manager - Claim Intake Department in Atlanta, GA, USA is between $75,000 to $110,000 per year. This may vary depending on the individual's level of experience, education, and specific job responsibilities within the company.

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.