
Customer Service Consultant
In this role, you will be the first point of contact for our customers and reply to case inquires related to status, selected data changes, required forms information, documenting all inquiries, and any necessary corresponding actions. Perform financial and non-financial transactions necessary to satisfy requests using multiple computer systems and productivity tools. Provide compassion and empathy to our customers by answering a high volume of incoming calls with a high degree of accuracy and speed. At AIG, our Customer Service Consultants are at the heart of our mission and are dedicated to always serving our clients. The Customer Service Consultant role is meant for those looking to make a real impact and build a career in financial services. They have a passion for delivering a personalized and caring experience – they anticipate and resolve client concerns with the goal of exceeding expectations, no matter how large or small the request.
Proven customer service or call center experience preferred.
Demonstrated interpersonal and communication skills with the ability to interact with internal/external customers
Ability to manage multiple tasks and work successfully in a structured fast paced call center team environment with the ability to meet key performance indicators.
MS Word
Record Keeping Skills
Time Management Skills
Customer Service / Sales skills
MS Excel skills
Verbal communication
written communication
Adaptability
Problem Solving Skills
Attention to detail and accuracy
According to JobzMall, the average salary range for a Customer Service Consultant in 7791 Vía Cassano, Burbank, CA 91504, USA is $50,000-$60,000 per year. This range can vary based on experience, qualifications, and other factors.
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American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.

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