American International Group

Customer Service Consultant

American International Group

7791 Vía Cassano, Burbank, CA 91504, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

In this role, you will be the first point of contact for our customers and reply to case inquires related to status, selected data changes, required forms information, documenting all inquiries, and any necessary corresponding actions. Perform financial and non-financial transactions necessary to satisfy requests using multiple computer systems and productivity tools. Provide compassion and empathy to our customers by answering a high volume of incoming calls with a high degree of accuracy and speed. At AIG, our Customer Service Consultants are at the heart of our mission and are dedicated to always serving our clients. The Customer Service Consultant role is meant for those looking to make a real impact and build a career in financial services. They have a passion for delivering a personalized and caring experience – they anticipate and resolve client concerns with the goal of exceeding expectations, no matter how large or small the request.

Where is this job?
This job is located at 7791 Vía Cassano, Burbank, CA 91504, USA
Job Qualifications
  • Proven customer service or call center experience preferred.

  • Demonstrated interpersonal and communication skills with the ability to interact with internal/external customers

  • Ability to manage multiple tasks and work successfully in a structured fast paced call center team environment with the ability to meet key performance indicators.

Required Skills
  • MS Word

  • Record Keeping Skills

  • Time Management Skills

  • Customer Service / Sales skills

  • MS Excel skills

Soft Skills
  • Verbal communication

  • written communication

  • Adaptability

  • Problem Solving Skills

  • Attention to detail and accuracy

Compensation

According to JobzMall, the average salary range for a Customer Service Consultant in 7791 Vía Cassano, Burbank, CA 91504, USA is $50,000-$60,000 per year. This range can vary based on experience, qualifications, and other factors.

Additional Information
American International Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 14th, 2021
Apply BeforeJuly 20th, 2025
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About American International Group

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.

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