Customer Service Analyst

Respond positively to participant incoming calls, written correspondence, and or e-mail inquiries providing a high level of service and quality that exceeds customer expectation. Process Pension quotes to provide estimates and election forms to customers. Interpret contracts to ensure accurate quotes are provided to Participants. Provide necessary and appropriate assistance in completion of paperwork supporting benefit commencement, both phone and mail. Process other participant change requests (address, EFT's, Beneficiary, Pension Elections, Death Claims, etc.) within the department standards. Complete the appropriate system updates to help the department keep track of incoming questions, responses to inquiries as well as outstanding issues. Coordinate duties and tasks by effective prioritization of responsibilities and time management. Challenges workflows & procedures for assisting in making enhancement recommendations in support of "Exceptional Service".

According to JobzMall, the average salary range for a Customer Service Analyst in Wilmington, DE, USA is between $37,000 and $56,000 per year. This range will vary depending on the level of experience, qualifications, and other factors.

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.