American International Group

Complex Claims Director, Severity

American International Group

Remote
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to American International Group! We are a leading global insurance organization with a mission to help individuals and businesses around the world achieve their financial goals and protect their assets. We are currently seeking a highly motivated and experienced Complex Claims Director, Severity to join our team.As the Complex Claims Director, Severity, you will play a critical role in managing and overseeing complex and high-value claims for our organization. You will utilize your expertise in insurance claims and your strong leadership skills to effectively manage a team and ensure the timely and accurate handling of these claims. We are looking for a dynamic individual who is able to thrive in a fast-paced and challenging environment, and who is committed to providing exceptional service to our clients.To excel in this role, you must have a minimum of 10 years of experience in handling complex and high-value claims, preferably in a leadership position. You must also possess a deep understanding of insurance policies and regulations, as well as excellent communication and negotiation skills. If you are passionate about delivering results and making a positive impact in the insurance industry, we want to hear from you. Join us in our mission to protect and support our clients' financial well-being.

  1. Oversee and manage complex and high-value insurance claims for the organization.
  2. Utilize expertise in insurance claims to ensure timely and accurate handling of claims.
  3. Lead and mentor a team of claims professionals to maximize their potential and drive results.
  4. Develop and implement strategies to effectively manage and mitigate risk associated with complex claims.
  5. Maintain a thorough understanding of insurance policies and regulations to ensure compliance.
  6. Collaborate with other departments and teams to ensure a seamless claims process and exceptional service for clients.
  7. Communicate regularly with clients, stakeholders, and senior management regarding complex claims.
  8. Negotiate with claimants, attorneys, and other parties to reach fair and reasonable settlements.
  9. Analyze data and trends to identify areas for improvement and implement solutions to enhance claims processes.
  10. Stay updated on industry developments and best practices to continuously improve claim management strategies.
  11. Monitor and manage claim expenses to ensure efficiency and cost-effectiveness.
  12. Represent the organization in legal proceedings related to complex claims.
  13. Maintain strong relationships with clients and provide exceptional customer service.
  14. Adhere to company policies and procedures and ensure compliance with all relevant laws and regulations.
  15. Train and onboard new team members and provide ongoing training and development opportunities for the team.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Extensive Experience In Handling Complex Claims: The Ideal Candidate Should Have At Least 10 Years Of Experience In Handling Complex Insurance Claims, Preferably In The Severity Category. This Would Demonstrate Their Ability To Effectively Manage Multiple Claims, Assess Risk, And Make Informed Decisions.

  • Strong Leadership And Management Skills: As A Complex Claims Director, The Candidate Will Be Responsible For Leading A Team Of Claims Professionals. Therefore, They Should Possess Excellent Leadership And Management Skills, Including The Ability To Motivate And Mentor Team Members, Resolve Conflicts, And Drive Results.

  • In-Depth Knowledge Of Insurance Policies And Regulations: The Candidate Should Have A Deep Understanding Of Insurance Policies, Coverage Types, And Regulations. This Knowledge Is Crucial In Determining The Validity And Coverage Of Complex Claims And Ensuring Compliance With Legal And Regulatory Requirements.

  • Analytical And Problem-Solving Skills: The Role Of A Complex Claims Director Involves Analyzing Complex Data, Identifying Key Issues, And Formulating Effective Strategies To Resolve Claims. The Candidate Should Possess Strong Analytical And Problem-Solving Skills To Handle This Aspect Of The Job.

  • Excellent Communication And Negotiation Skills: The Candidate Should Have Excellent Communication Skills, Both Verbal And Written, To Effectively Communicate With Internal And External Stakeholders. They Should Also Possess Strong Negotiation Skills To Settle Complex Claims And Manage Relationships With Brokers, Clients, And Other Parties Involved In The Claims Process.

Required Skills
  • Financial Analysis

  • Data Analysis

  • Team Management

  • Negotiation

  • Leadership

  • customer service

  • Claims Processing

  • Claims Management

  • Risk assessment

  • Problem-Solving

  • Legal Knowledge

  • Litigation Strategy

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Complex Claims Director, Severity is $130,000-$180,000 per year. This can vary depending on factors such as location, experience, and the specific company or industry. Some companies may also offer bonuses and other benefits in addition to a base salary.

Additional Information
American International Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 3rd, 2025
Apply BeforeSeptember 18th, 2025
This job posting is from a verified source. 
Reposted

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

About American International Group

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.

Frequently asked questions

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started