Complex Claims Director – Primary Severity Unit (PSU)

Welcome to American International Group, where we are dedicated to providing innovative insurance solutions to our clients. We are currently seeking a dynamic and experienced Complex Claims Director to lead our Primary Severity Unit (PSU).As the Complex Claims Director, you will be responsible for overseeing the PSU team and managing all aspects of complex and high severity claims. Your expertise and leadership will be essential in ensuring timely and accurate resolution of claims, while maintaining the highest level of customer service.To excel in this role, you must possess a strong understanding of insurance principles, extensive experience in handling complex claims, and the ability to effectively manage a team. Your strategic mindset and exceptional communication skills will also be crucial in building relationships with stakeholders and driving results.If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we invite you to join our team as the Complex Claims Director at American International Group.

1. Oversee the Primary Severity Unit (PSU) team and ensure efficient and effective handling of complex and high severity claims.
2. Develop and implement strategies for managing complex claims and ensuring timely and accurate resolution.
3. Utilize extensive knowledge of insurance principles and industry best practices to guide the team in making informed decisions.
4. Act as a mentor and leader to the PSU team, providing guidance and support in their professional development.
5. Manage relationships with key stakeholders, including clients, brokers, and internal teams, to ensure a collaborative and successful claims process.
6. Monitor and analyze claim data to identify trends and areas for improvement, and implement necessary changes to enhance the claims process.
7. Ensure compliance with company policies, procedures, and regulatory requirements in all aspects of claims handling.
8. Conduct regular performance evaluations and provide feedback to team members, identifying areas for improvement and recognizing achievements.
9. Collaborate with other departments, such as underwriting and risk management, to provide insights and recommendations for improving risk mitigation strategies.
10. Act as a liaison between the PSU team and senior management, providing regular updates on claim status and performance.
11. Continuously seek opportunities for innovation and improvement in the claims process to enhance customer satisfaction.
12. Communicate complex claims information and updates to clients and stakeholders in a clear and professional manner.
13. Participate in industry conferences and events to stay updated on industry trends and best practices.
14. Adhere to company values and promote a positive and inclusive work culture within the PSU team.

According to JobzMall, the average salary range for a Complex Claims Director – Primary Severity Unit (PSU) is between $150,000 and $200,000 per year. However, this can vary depending on factors such as location, company size, and years of experience.

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.