Complex Claims Director – Primary Severity Unit (PSU)

Welcome to American International Group! We are a leading global insurance organization with a rich history of providing innovative risk solutions to our clients. We are currently seeking a highly skilled and experienced Complex Claims Director to lead our Primary Severity Unit (PSU). In this role, you will be responsible for managing and overseeing complex and high-value claims, ensuring that our clients receive the best possible outcomes. We are looking for a dynamic leader with exceptional problem-solving skills and a proven track record of success in complex claims handling. If you have a passion for delivering exceptional customer service and a strong understanding of the insurance industry, we encourage you to apply for this exciting opportunity.

1. Manage and oversee the Primary Severity Unit (PSU) to ensure the timely and efficient handling of complex and high-value claims.
2. Develop and implement strategies to effectively manage and mitigate risk within the PSU.
3. Lead and mentor a team of claims professionals, providing guidance and support to ensure optimal performance.
4. Act as a point of escalation for complex claims, utilizing your expertise to resolve issues and make critical decisions.
5. Collaborate with other departments, such as underwriting and legal, to ensure a comprehensive and coordinated approach to claims handling.
6. Monitor industry trends and developments, and implement best practices to continuously improve the PSU's processes and procedures.
7. Foster strong relationships with clients, ensuring their satisfaction and loyalty through exceptional customer service.
8. Identify and implement innovative solutions to improve the overall claims experience for clients.
9. Develop and maintain strong working relationships with external stakeholders, such as brokers and independent adjusters.
10. Ensure compliance with all applicable laws, regulations, and company policies.
11. Prepare and present reports on PSU performance and key metrics to senior leadership.
12. Act as a subject matter expert on complex claims, providing training and guidance to other claims professionals within the organization.
13. Keep abreast of changes and advancements in the insurance industry, and proactively make recommendations for process improvements and efficiencies.
14. Represent the organization in a professional manner, both internally and externally, and uphold the company's values and reputation.

According to JobzMall, the average salary range for a Complex Claims Director – Primary Severity Unit (PSU) in Atlanta, GA, USA is $135,000 to $170,000 per year. This range can vary depending on the specific company, level of experience, and additional skills and qualifications.

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.