Complex Claims Director
Are you a dynamic and experienced leader with a passion for driving results and providing exceptional customer service? Look no further! American International Group (AIG) is seeking a highly qualified Complex Claims Director to join our team. As the Complex Claims Director, you will be responsible for overseeing and managing a team of claims professionals, ensuring timely and accurate resolution of complex claims, and developing strategies to mitigate risk and reduce financial impact. This is a unique opportunity to utilize your expertise and leadership skills to make a significant impact at one of the world's leading insurance companies. If you have a strong background in claims management and a proven track record of success, we want to hear from you!
- Oversee and manage a team of claims professionals, providing guidance and support to ensure high-quality and efficient claims handling.
- Monitor and evaluate performance of team members, providing coaching and development opportunities to drive continuous improvement.
- Develop and implement strategies to mitigate risk and reduce financial impact of complex claims.
- Collaborate with other departments and stakeholders to ensure effective and timely resolution of complex claims.
- Maintain up-to-date knowledge of industry trends and regulations, and incorporate best practices into claims processes.
- Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.
- Act as a mentor and role model for team members, fostering a positive and collaborative work environment.
- Utilize data and analytics to identify areas for improvement and implement solutions to increase efficiency and effectiveness.
- Communicate with clients and stakeholders to provide updates on claim status and address any concerns or issues.
- Represent the company in a professional manner, demonstrating a commitment to providing exceptional customer service.
- Continuously monitor and adjust claims processes to meet changing business needs and industry standards.
- Identify and implement process improvements to enhance the overall claims handling experience for customers.
- Collaborate with other departments to develop and implement training programs for claims professionals.
- Provide regular reports and updates to senior management on claim trends, outcomes, and strategies.
- Stay current on emerging technologies and tools in claims management, and make recommendations for their implementation.
Extensive Experience In Claims Management: The Ideal Candidate For A Complex Claims Director Role At American International Group Should Have A Minimum Of 10 Years Of Experience In Claims Management, With A Focus On Handling Complex And High-Value Claims.
Strong Knowledge Of Insurance Industry: A Complex Claims Director Should Possess A Deep Understanding Of The Insurance Industry, With A Strong Knowledge Of Different Lines Of Business, Policies, Regulations, And Emerging Trends.
Excellent Leadership And Communication Skills: As A Leader, The Candidate Should Have Exceptional Communication And Interpersonal Skills To Effectively Manage A Team Of Claims Professionals And Interact With Various Stakeholders, Including Clients, Brokers, And Legal Representatives.
Strategic Thinking And Problem-Solving Abilities: A Complex Claims Director Should Be Able To Think Strategically And Proactively, Identifying Potential Risks And Developing Effective Solutions To Complex Claims Issues. This Role Requires A Candidate Who Can Make Quick And Sound Decisions In A Fast-Paced Environment.
Advanced Education And Professional Designations: A Bachelor's Degree In Business, Risk Management, Or A Related Field Is Typically Required For This Role. Additionally, Holding Professional Designations Such As Chartered Property Casualty Underwriter (Cpcu) Or Associate In Claims (Aic) Can Be Highly Beneficial.
Communication
Team Management
Negotiation skills
Leadership
Analytical Thinking
Litigation management
Risk assessment
Problem-Solving
Financial acumen
Decision-Making
Insurance Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Complex Claims Director in Atlanta, GA, USA is between $120,000 and $180,000 per year. This can vary based on factors such as the size and industry of the company, as well as the individual's experience and qualifications.
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American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.
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