Client Service Manager - Claims

Welcome to American International Group, where we strive to provide exceptional insurance solutions and services to our clients. As a Client Service Manager - Claims, you will play a crucial role in ensuring the satisfaction of our clients by managing their insurance claims process. We are seeking a proactive and detail-oriented individual with a strong background in client service and claims management. This is an exciting opportunity to join a dynamic team and make a significant impact on the overall success of our organization. If you are passionate about delivering top-notch customer service and have a proven track record in managing insurance claims, we encourage you to apply.

1. Manage the entire insurance claims process for clients, from initial filing to final resolution.
2. Ensure timely and accurate processing of all insurance claims.
3. Communicate effectively with clients to provide updates on their claims and address any concerns or questions.
4. Proactively identify and resolve any issues or roadblocks that may delay the claims process.
5. Maintain accurate and organized records of all claims and related documentation.
6. Collaborate with other departments and teams to ensure a seamless and efficient claims process for clients.
7. Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty.
8. Stay up-to-date on industry trends and changes in insurance policies and regulations to effectively manage claims.
9. Analyze claims data and provide insights to improve processes and customer service.
10. Train and mentor junior team members to ensure high-quality service delivery.
11. Develop and implement strategies to continuously improve the client claims experience.
12. Collaborate with external parties, such as adjusters and legal counsel, to resolve complex or high-value claims.
13. Handle escalated client complaints and work towards finding satisfactory resolutions.
14. Adhere to company guidelines, policies, and procedures at all times.
15. Participate in performance evaluations and provide feedback to improve team performance.

According to JobzMall, the average salary range for a Client Service Manager - Claims in Jersey City, NJ, USA is between $60,000 to $100,000 per year. This range can vary depending on the specific industry, company, and level of experience of the client service manager. Therefore, it is important to research and compare salaries for similar positions in the same location to get a more accurate understanding of the average salary range.

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.