Client & Policy Servicing Manager

Are you a highly organized and customer-focused individual looking for a challenging and rewarding career? Look no further than American International Group (AIG) for an exciting opportunity as a Client & Policy Servicing Manager. As a global leader in insurance and financial services, AIG is seeking a motivated and detail-oriented professional to manage client accounts and policies with the utmost care and efficiency. If you have a passion for building relationships and providing exceptional service, along with the required qualifications and experience, we encourage you to apply and join our dynamic team.

1. Manage client accounts and policies with a high level of organization and attention to detail.
2. Ensure timely and accurate servicing of client requests and inquiries.
3. Build and maintain strong relationships with clients to understand their needs and provide exceptional service.
4. Serve as the main point of contact for clients, addressing any concerns or issues.
5. Work closely with internal teams to ensure prompt and efficient handling of policy and account changes.
6. Keep up-to-date records of client interactions and transactions for accurate reporting and future reference.
7. Develop and implement strategies to improve client satisfaction and retention.
8. Stay informed of industry trends and changes in policies to provide clients with the most up-to-date information.
9. Collaborate with team members to identify areas for improvement and implement process enhancements.
10. Train and mentor junior team members on client servicing best practices.
11. Adhere to company policies and procedures to ensure compliance and risk management.
12. Continuously strive to meet and exceed performance targets and KPIs set by the company.
13. Represent the company in a professional and positive manner at all times.
14. Stay updated on AIG's products and services to effectively communicate with clients and potential customers.
15. Keep confidential information secure and maintain the highest level of integrity in all interactions with clients and colleagues.

According to JobzMall, the average salary range for a Client & Policy Servicing Manager in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia is between RM 5,000 and RM 8,000 per month. However, this can vary depending on factors such as the size and industry of the company, the candidate's experience and qualifications, and the specific responsibilities of the role.

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.