Claims Support Coordinator
Welcome to American International Group! We are a leading global insurance organization with a rich history of over 100 years. Our team is dedicated to providing our clients with innovative insurance solutions to protect their assets and mitigate risks. We are currently seeking a Claims Support Coordinator to join our dynamic team. In this role, you will play a crucial part in supporting the claims process and ensuring our clients receive prompt and efficient service. We are looking for candidates who are highly organized, detail-oriented, and able to thrive in a fast-paced environment. If you are a self-motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you!
- Provide administrative support to the claims team, including data entry, filing, and document management.
- Assist in the preparation and coordination of claim-related documents and reports.
- Communicate with clients, insurance agents, and other stakeholders to gather necessary information and provide updates on the status of claims.
- Monitor and track claims progress, ensuring timely and accurate resolution.
- Collaborate with other departments within the organization to obtain necessary information and documents for claims processing.
- Handle incoming calls and emails from clients and provide exceptional customer service.
- Maintain accurate and organized records of all claim-related activities.
- Follow up on outstanding claims and escalate any issues to the appropriate parties.
- Conduct research and analysis to support decision-making and identify opportunities for process improvement.
- Stay up-to-date with industry regulations and company policies to ensure compliance in all claims-related activities.
- Assist with training and onboarding of new team members.
- Participate in team meetings and contribute ideas for improving efficiency and customer satisfaction.
- Support other ad hoc tasks and projects as assigned.
Strong Communication Skills: The Ideal Candidate For A Claims Support Coordinator Role Should Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Clients, Team Members, And Other Stakeholders.
Knowledge Of Insurance Industry: A Background In The Insurance Industry, Specifically In Claims Handling, Is Highly Preferred For This Role. A Thorough Understanding Of Insurance Policies, Procedures, And Regulations Will Enable The Candidate To Provide Efficient Support To The Claims Team.
Attention To Detail: As A Claims Support Coordinator, Attention To Detail Is Crucial To Accurately Process And Manage Claims Information. The Candidate Should Be Able To Identify Errors, Inconsistencies, And Discrepancies In Data And Take Necessary Corrective Actions.
Organizational Skills: This Role Involves Managing A High Volume Of Claims And Related Documents. The Candidate Should Possess Strong Organizational Skills To Handle Multiple Tasks Simultaneously And Prioritize Work Effectively.
Customer Service Orientation: A Claims Support Coordinator Serves As A Liaison Between The Claims Team And Clients. The Candidate Should Have A Customer-Centric Mindset And Be Able To Provide Prompt And Courteous Support To Clients, Demonstrating A High Level Of Professionalism.
Data Entry
Communication
Time Management
Microsoft Office
Multitasking
Attention to detail
customer service
Claims Processing
Teamwork
Organization
Problem-Solving
Insurance Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Claims Support Coordinator is $38,000 to $50,000 per year. However, this can vary based on factors such as location, experience, and company size. Some employers may offer additional benefits such as bonuses and commission.
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American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.
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