Claims Manager, International Casualty Home Claims

Welcome to American International Group, where we are dedicated to providing innovative insurance solutions to clients around the world. We are currently seeking a highly skilled and experienced Claims Manager to join our International Casualty Home Claims team. In this role, you will be responsible for overseeing and managing the home claims process for our international clients, ensuring efficient and effective resolution of complex claims. The ideal candidate will have a strong background in insurance claims, excellent leadership skills, and a passion for providing exceptional customer service. If you are a self-motivated and detail-oriented individual with a strong understanding of international insurance practices, we invite you to apply for this exciting opportunity.

1. Manage and oversee the home claims process for international clients, ensuring timely and accurate resolution of complex claims.
2. Lead a team of claims professionals, providing guidance, training, and support to ensure high-quality work and exceptional customer service.
3. Develop and implement strategies to improve efficiency and effectiveness of the home claims process.
4. Collaborate with internal and external stakeholders, including clients, brokers, and underwriters, to ensure seamless communication and resolution of claims.
5. Analyze and interpret insurance policies and coverage to determine appropriate course of action for each claim.
6. Review and approve settlements and payments within designated authority.
7. Monitor and track claim trends and provide recommendations for improvement to senior management.
8. Stay updated on industry regulations and changes in international insurance practices, and ensure compliance within the claims team.
9. Handle escalated or complex claims, providing guidance and support to claims adjusters.
10. Maintain accurate and detailed records of all claims and related activities.
11. Conduct performance evaluations and provide ongoing coaching and development for claims team members.
12. Identify and implement process improvements to enhance customer satisfaction and increase efficiency.
13. Represent the company in meetings with clients, brokers, and other stakeholders.
14. Handle any other duties or projects as assigned by senior management.

According to JobzMall, the average salary range for a Claims Manager, International Casualty Home Claims in Atlanta, GA, USA is $85,000-$115,000 per year. This may vary depending on the specific company, years of experience, and other factors such as education and certifications.

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.