Apple Tier 2 Operations Support Specialist

Welcome to the exciting world of technology and insurance at American International Group! We are currently seeking a highly motivated and experienced Apple Tier 2 Operations Support Specialist to join our growing team. In this role, you will play a crucial part in providing technical support and troubleshooting for our Apple devices and applications. If you have a passion for technology, a strong background in Apple products, and a desire to work in a fast-paced and dynamic environment, we want to hear from you. Join our team and be a part of revolutionizing the insurance industry through innovative technology solutions.

1. Provide Tier 2 technical support for all Apple devices and applications used within the organization.
2. Troubleshoot and resolve any issues related to Apple devices and applications, including hardware and software problems.
3. Collaborate with other IT teams to ensure smooth functioning and integration of Apple devices and applications.
4. Assist in the setup, configuration, and deployment of new Apple devices and software updates.
5. Maintain accurate records of all support activities and resolutions in our ticketing system.
6. Train and educate end-users on the use of Apple devices and applications, as well as best practices for troubleshooting common issues.
7. Conduct research and stay updated on the latest Apple products and technologies to provide efficient support.
8. Work closely with third-party vendors to resolve escalated issues and ensure timely resolution.
9. Develop and maintain technical documentation and guides for Apple devices and applications.
10. Participate in team meetings and provide insights and suggestions for improving the organization's technology infrastructure.
11. Follow company policies and procedures related to IT security and data protection.
12. Provide exceptional customer service and maintain a positive and professional attitude while assisting end-users.
13. Continuously assess and improve support processes to enhance the overall user experience.
14. Keep up-to-date with industry trends and advancements in Apple products and make recommendations for improving the organization's technology infrastructure.
15. Perform any other duties or responsibilities assigned by the supervisor related to the position.

According to JobzMall, the average salary range for a Apple Tier 2 Operations Support Specialist in Jeffersonville, IN, USA is $40,000-$60,000 per year. This may vary depending on the individual's experience, qualifications, and the specific company they work for. Additionally, location, industry, and other factors can also impact the salary range for this position.

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.