Staff Assistant I, Airport Hub/Gateway
American Airlines is seeking a dynamic and highly organized individual to join our team as a Staff Assistant I for our Airport Hub/Gateway. As a Staff Assistant I, you will be an integral part of our operations, providing essential support to ensure the smooth and efficient functioning of our airport hub and gateway. This is an exciting opportunity for an individual who is passionate about the airline industry and is looking to grow their career with a reputable and established company. If you possess excellent communication skills, a strong attention to detail, and thrive in a fast-paced environment, we encourage you to apply for this position.
- Provide essential administrative support to ensure the smooth functioning of the airport hub and gateway operations.
- Maintain a high level of organization and attention to detail in all tasks and responsibilities.
- Assist with the coordination and scheduling of flights, including creating and distributing flight itineraries.
- Communicate effectively with team members, airline staff, and customers to ensure a positive and efficient experience.
- Assist with the processing of passenger check-ins, ticketing, and baggage handling.
- Handle customer inquiries and concerns in a professional and timely manner.
- Help with the planning and execution of airport events and promotions.
- Maintain accurate and up-to-date records of flight schedules, passenger information, and other important data.
- Collaborate with other departments to ensure a seamless and efficient workflow.
- Identify areas for improvement and make suggestions to enhance the overall operation of the airport hub and gateway.
- Stay informed on industry trends and regulations to ensure compliance and best practices.
- Continuously strive to provide exceptional customer service and promote a positive image of American Airlines.
- Assist with training and onboarding new staff members.
- Perform other duties and responsibilities as assigned by management.
High School Diploma Or Equivalent: A Minimum Of A High School Education Is Required For This Position To Ensure Basic Knowledge And Understanding Of Job Responsibilities.
Customer Service Experience: A Successful Candidate For This Role Should Have Previous Experience In A Customer-Facing Role, As They Will Be Interacting With Customers On A Daily Basis.
Strong Communication Skills: Clear And Effective Communication Is Essential For This Position, As The Staff Assistant Will Be Working With A Diverse Group Of Individuals Including Customers, Coworkers, And Airport Personnel.
Attention To Detail: As A Staff Assistant, It Is Crucial To Pay Close Attention To Details In Order To Accurately Perform Tasks Such As Ticketing, Boarding, And Handling Baggage.
Ability To Work In A Fast-Paced Environment: The Airport Hub/Gateway Is A Busy And Fast-Paced Environment, And The Staff Assistant Should Be Able To Work Efficiently And Effectively Under Pressure. This May Include Working Long Hours, Weekends, And Holidays.
Communication
Time Management
Multitasking
Attention to detail
customer service
Teamwork
Computer skills
Organization
Travel Coordination
Administrative support
Problem-Solving
Reservation Management
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Staff Assistant I, Airport Hub/Gateway in Charlotte, NC, USA is approximately $38,000 to $55,000 per year. This may vary depending on factors such as experience, education, and specific job duties. Additionally, benefits and bonuses may also impact the overall salary for this position.
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American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.
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