Representative, Reservations Sales - Dominican Republic SDQ

Welcome to American Airlines, where we strive to provide exceptional service and unforgettable travel experiences for our customers every day. We are currently seeking a highly motivated and customer-oriented Representative, Reservations Sales to join our team at our Dominican Republic SDQ location. In this role, you will have the opportunity to assist customers with their travel needs and promote our brand through efficient and effective reservation sales. If you have a passion for travel and a desire to go above and beyond for our customers, we encourage you to apply for this exciting opportunity.

1. Answer incoming calls and assist customers with their travel needs, including booking flights, changing reservations, and providing information about our services and policies.
2. Utilize excellent customer service skills to ensure a positive and memorable experience for all customers.
3. Act as a brand ambassador by promoting the American Airlines brand and its services to customers.
4. Stay up to date on all current promotions, policies, and procedures to accurately convey information to customers.
5. Use computer systems and reservation software to process bookings and manage customer information.
6. Handle and resolve customer complaints and issues in a timely and professional manner.
7. Meet and exceed sales targets by actively promoting and upselling additional services and upgrades.
8. Collaborate with other team members and departments to ensure a seamless and efficient customer experience.
9. Keep accurate records of all customer interactions and transactions.
10. Attend and actively participate in training sessions and meetings to continuously improve customer service skills and knowledge of the company's products and services.
11. Maintain a positive and professional demeanor at all times, creating a welcoming and friendly atmosphere for customers.
12. Ensure compliance with all company policies and procedures, as well as industry regulations and standards.
13. Continuously seek opportunities to improve processes and enhance the customer experience.
14. Adhere to all safety and security protocols to ensure the safety of customers and company resources.
15. Provide feedback and suggestions to management for improving customer service and sales strategies.

According to JobzMall, the average salary range for a Representative, Reservations Sales - Dominican Republic SDQ in Santo Domingo, Dominican Republic is between $14,000 to $20,000 per year. This may vary depending on the specific company, experience level, and other factors.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.