Project Manager, Onboard Service

Welcome to American Airlines, where we are dedicated to providing exceptional service to our passengers on every flight. We are currently seeking a highly motivated and experienced Project Manager to oversee our Onboard Service department. In this role, you will play a crucial role in ensuring the comfort and satisfaction of our passengers by managing the implementation of new service initiatives and overseeing the daily operations of our onboard services. The ideal candidate will have a strong background in project management and a passion for delivering a top-notch customer experience. If you are a driven leader with excellent organizational and communication skills, we invite you to apply for this exciting opportunity to be part of our dynamic team at American Airlines.

1. Oversee the implementation of new service initiatives onboard all American Airlines flights.
2. Manage and coordinate the daily operations of the Onboard Service department.
3. Develop and maintain project plans, timelines, and budgets for all onboard service projects.
4. Collaborate with cross-functional teams to ensure successful execution of all onboard service initiatives.
5. Monitor and analyze performance metrics to identify areas for improvement and implement solutions.
6. Ensure compliance with all safety, regulatory, and customer service standards.
7. Lead, train, and mentor a team of onboard service staff to deliver exceptional customer service.
8. Develop and maintain relationships with vendors and suppliers to ensure timely and cost-effective delivery of services.
9. Communicate effectively with all levels of management, stakeholders, and team members to provide updates on project progress and address any issues or concerns.
10. Stay updated on industry trends and best practices to continuously improve the onboard service experience for passengers.
11. Conduct regular audits and inspections to ensure compliance and identify areas for improvement.
12. Develop and implement strategies to proactively address and resolve customer complaints or issues.
13. Manage and track departmental budget and expenses.
14. Collaborate with other departments, such as In-Flight Services, to ensure a seamless onboard experience for passengers.
15. Demonstrate a strong commitment to customer satisfaction and strive to exceed passenger expectations on every flight.

According to JobzMall, the average salary range for a Project Manager, Onboard Service in Dallas, TX, USA is $59,000 - $97,000 per year. This salary range can vary depending on the specific company, industry, and years of experience.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.