Premium Customer Service Coordinator

Register customers and verify their access to club(s) and/or lounge(s). Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist). Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]). Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe). Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs. Issue customer tickets (e.g., day of departure, reissues, future tickets). Place customers on priority lists (e.g., upgrades, standby). Provide timely resolution of customers’ travel issues. Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed.

According to JobzMall, the average salary range for a Premium Customer Service Coordinator in 4000 E Sky Harbor Blvd, Phoenix, AZ 85034, USA is between $36,000 and $48,000. This range is based on salaries submitted anonymously to JobzMall by Premium Customer Service Coordinators in the said location.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.