American Airlines

Part Time Agent, Airport Operations - Jamaica KIN

American Airlines

Kingston, Jamaica
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

American Airlines is seeking a highly motivated and customer-focused individual to join our team as a Part Time Agent for Airport Operations in Jamaica KIN. As an integral member of our airport operations team, you will play a critical role in ensuring the smooth and efficient operation of our flights at the Jamaica KIN airport. This is a part-time position, offering flexible hours and the opportunity to work in a fast-paced and dynamic environment. If you have a passion for providing exceptional service and possess the necessary qualifications, we would love to hear from you. Join us at American Airlines and help us deliver the best travel experience for our customers.

  1. Provide exceptional customer service to all American Airlines customers at the Jamaica KIN airport.
  2. Ensure smooth and efficient operation of flights at the airport by coordinating with various departments and stakeholders.
  3. Assist with check-in, boarding, and baggage handling processes in a timely and efficient manner.
  4. Maintain a high level of knowledge and understanding of American Airlines policies, procedures, and services to provide accurate and helpful information to customers.
  5. Handle and resolve customer inquiries, complaints, and issues promptly and professionally.
  6. Maintain a safe and clean work environment by following all safety and security protocols.
  7. Communicate effectively with team members to ensure smooth coordination and collaboration.
  8. Assist with special requests, accommodations, and services for customers with special needs or circumstances.
  9. Adhere to all airport and airline regulations, policies, and procedures to ensure compliance.
  10. Keep updated on industry trends, customer preferences, and new technology to enhance the customer experience.
  11. Follow company guidelines for timely and accurate reporting and documentation of daily operations.
  12. Continuously strive for excellence in customer service and work towards meeting or exceeding customer satisfaction goals.
  13. Attend training and development programs to improve skills and knowledge related to the job.
  14. Maintain a positive and professional attitude at all times, representing American Airlines in a positive light.
  15. Assist with other duties as assigned by the airport operations supervisor or manager.
Where is this job?
This job is located at Kingston, Jamaica
Job Qualifications
  • Experience In Airport Operations: The Ideal Candidate Should Have Prior Experience Working In Airport Operations, Preferably In A Similar Role. This Will Ensure They Have A Good Understanding Of Airline Operations, Safety Regulations, And Industry Standards.

  • Knowledge Of Jamaica Kin Airport: Familiarity With Jamaica Kin Airport Is An Essential Qualification For This Role. The Candidate Should Have A Good Understanding Of The Airport Layout, Facilities, And Procedures To Efficiently Carry Out Their Responsibilities.

  • Excellent Communication Skills: As A Part Time Agent, Airport Operations, The Candidate Will Be Required To Communicate With Various Stakeholders, Including Passengers, Airline Staff, And Airport Authorities. Strong Communication Skills Are Crucial For Effective Coordination And Problem-Solving.

  • Flexibility And Availability: This Role Requires The Candidate To Work On A Part-Time Basis, Which May Include Weekends, Holidays, And Irregular Hours. The Ideal Candidate Should Be Flexible And Available To Work During These Times To Ensure Smooth Operations At The Airport.

  • Customer Service-Oriented: Working In Airport Operations Requires Interacting With A Diverse Group Of Customers. The Candidate Should Have A Customer Service Mindset And Be Able To Handle Challenging Situations With Composure And Professionalism. Experience In Customer Service Roles Will Be An Added Advantage.

Required Skills
  • Communication Skills

  • Time Management

  • customer service

  • Teamwork

  • Safety compliance

  • Ramp Operations

  • Baggage Handling

  • Aircraft Marshaling

  • Flight Coordination

  • Gate Operations

  • Passenger Assistance

Soft Skills
  • Communication

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Part Time Agent, Airport Operations - Jamaica KIN in Kingston, Jamaica is between JMD $400,000 and JMD $600,000 per year. This equates to approximately USD $3,000 to USD $4,500 per year. However, this salary range may vary depending on the specific job responsibilities, experience level, and employer.

Additional Information
American Airlines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 16th, 2025
Apply BeforeJune 9th, 2026
This job posting is from a verified source. 
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About American Airlines

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.

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