Member Services Representative, AACU Branch Operations

Welcome to the team! We are seeking a dedicated and customer-focused individual to join our team as a Member Services Representative for AACU Branch Operations at American Airlines. As a key member of our organization, you will have the opportunity to make a positive impact on our members by providing exceptional service and support. If you have a passion for delivering top-notch customer service and possess strong communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Join us in delivering the best travel experience for our members and be a part of the American Airlines family.

1. Provide exceptional customer service to members of American Airlines by addressing their inquiries and concerns promptly and professionally.
2. Serve as the primary point of contact for members, assisting them with account inquiries, membership updates, and other service-related issues.
3. Utilize effective communication skills to interact with members in a courteous and friendly manner, ensuring a positive experience.
4. Maintain a thorough understanding of American Airlines' policies, procedures, and products in order to accurately assist members with their needs.
5. Identify and resolve member issues and complaints in a timely and efficient manner, working closely with other team members and departments as needed.
6. Utilize problem-solving skills to handle challenging situations and find appropriate solutions for members.
7. Maintain accurate and up-to-date member records in the AACU database.
8. Collaborate with other departments within American Airlines to ensure seamless service delivery for members.
9. Continuously strive to improve member satisfaction by actively seeking feedback and implementing suggestions for improvement.
10. Adhere to all company policies and procedures, including those related to confidentiality and data protection.
11. Stay updated on industry developments and trends to ensure a high level of knowledge and expertise in member services.
12. Attend training sessions and workshops to enhance job knowledge and skills.
13. Assist with other administrative tasks and projects as assigned by the supervisor or manager.
14. Uphold the company's core values of integrity, respect, and excellence in all interactions with members and colleagues.

According to JobzMall, the average salary range for a Member Services Representative, AACU Branch Operations in Oklahoma City, OK, USA is $37,000-$47,000 per year. This may vary depending on factors such as level of experience, education, and specific job duties. Additionally, benefits and bonuses may also impact the overall salary range. It is recommended to research the specific company and job listing for a more accurate salary estimate.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.