Member Services Representative, AACU Branch Operations

Hello and welcome to American Airlines, one of the world's leading airlines. We are currently seeking a dynamic and customer-oriented individual to join our team as a Member Services Representative for our AACU Branch Operations. As a member of our team, you will have the opportunity to provide exceptional service to our valued customers and play a vital role in the success of our organization. If you have a passion for customer service and are looking for a challenging and rewarding career, we want you to join us at American Airlines. To excel in this role, you should have strong communication and problem-solving skills, as well as a positive attitude and the ability to work well in a team. A high school diploma or equivalent is required, and previous experience in a customer service role is preferred. Additionally, you must possess a strong attention to detail, be able to multitask, and have a flexible schedule to accommodate varying shifts. If this sounds like the perfect fit for you, we encourage you to apply and become a part of the American Airlines family.

1. Provide exceptional customer service to American Airlines customers at the AACU Branch Operations.
2. Assist customers with inquiries, booking flights, and resolving issues in a timely and professional manner.
3. Maintain a positive and welcoming attitude towards all customers, ensuring a pleasant and stress-free experience.
4. Collaborate with team members to ensure smooth and efficient operations at the AACU Branch.
5. Communicate important information to customers regarding flight changes, delays, and cancellations.
6. Utilize problem-solving skills to handle difficult situations and find solutions to customer concerns.
7. Ensure all customer information and transactions are accurately recorded and updated in the system.
8. Meet and exceed performance goals and standards set by American Airlines.
9. Maintain a thorough understanding of American Airlines policies, procedures, and services.
10. Collaborate with other departments to enhance customer experience and improve operations.
11. Continuously seek opportunities to improve customer service processes and procedures.
12. Stay updated on industry and company changes and updates to provide accurate and up-to-date information to customers.
13. Adhere to all safety and security protocols set by American Airlines.
14. Attend training and development programs to enhance skills and knowledge.
15. Maintain a flexible schedule to accommodate varying shifts and work weekends and holidays as needed.
16. Uphold the values and image of American Airlines at all times.

According to JobzMall, the average salary range for a Member Services Representative, AACU Branch Operations in Oklahoma City, OK, USA is $35,000-$45,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or organization the individual is working for.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.