Member Services Representative

Welcome to American Airlines, where we are dedicated to providing exceptional travel experiences for our customers. We are currently seeking a driven and personable Member Services Representative to join our team. In this role, you will be responsible for assisting our valued customers with their travel needs, ensuring a smooth and enjoyable journey from start to finish. If you are a customer-centric individual with excellent communication skills and a passion for providing top-notch service, we encourage you to apply. Join us in shaping the future of travel with American Airlines.

1. Greet and welcome customers in a friendly and professional manner.
2. Assist customers with booking flights, changing reservations, and answering questions about travel policies and procedures.
3. Provide exceptional customer service by actively listening to customers and addressing their needs and concerns.
4. Ensure all customer interactions are handled efficiently and accurately, maintaining a high level of professionalism at all times.
5. Proactively anticipate and resolve any issues or problems that may arise during the customer's travel experience.
6. Collaborate with other team members to ensure a seamless and enjoyable travel experience for customers.
7. Stay updated on airline policies, procedures, and promotions to provide accurate and up-to-date information to customers.
8. Maintain a positive and customer-centric attitude, always striving to exceed customer expectations.
9. Utilize various computer systems and software to assist customers and process transactions.
10. Maintain confidentiality and handle sensitive customer information with care and discretion.
11. Uphold American Airlines' standards of safety and security at all times.
12. Continuously seek opportunities to improve processes and procedures to enhance the customer experience.
13. Attend training sessions and workshops to stay informed on updates and changes within the airline industry.
14. Collaborate with other departments, such as baggage handling and flight crew, to ensure a smooth and efficient travel experience for customers.
15. Adhere to all company policies and procedures, including those related to safety and security.

According to JobzMall, the average salary range for a Member Services Representative in Charlotte, NC, USA is between $28,000 to $40,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or organization. Additionally, some Member Services Representatives may also receive benefits such as health insurance, paid time off, and bonuses.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.