Manager, UX

Welcome to American Airlines, where we strive to provide exceptional travel experiences for our customers. We are currently seeking a dynamic and passionate individual to join our team as the Manager of UX. As the Manager of UX, you will play a crucial role in shaping the overall user experience for our digital platforms. We are looking for an innovative leader who is not afraid to push boundaries and challenge the status quo. If you are a creative thinker with a strong understanding of user-centered design principles and a passion for delivering impactful solutions, we want to hear from you. Join us in our mission to revolutionize the travel industry and make every journey with American Airlines a memorable one.

1. Develop and implement user experience strategies for American Airlines' digital platforms.
2. Lead a team of UX designers and researchers to ensure consistent and high-quality user experiences across all digital touchpoints.
3. Collaborate with cross-functional teams, including product managers, developers, and marketers, to define and prioritize UX initiatives.
4. Conduct user research and gather insights to inform UX decisions and drive continuous improvement.
5. Stay updated on industry trends and best practices in UX design and technology to inform the evolution of American Airlines' digital platforms.
6. Set and maintain UX standards and guidelines to ensure a consistent and seamless user experience.
7. Oversee the design, development, and testing of new features and enhancements to improve the overall user experience.
8. Work closely with the customer service team to gather feedback and address user pain points.
9. Manage user testing and usability studies to validate design decisions and identify areas for improvement.
10. Monitor and analyze user metrics and feedback to identify opportunities for optimization and drive business goals.
11. Foster a culture of innovation and continuous improvement within the UX team.
12. Provide leadership, mentorship, and guidance to team members to foster growth and development.
13. Collaborate with external agencies and vendors to ensure timely and high-quality delivery of UX projects.
14. Ensure compliance with industry standards, accessibility guidelines, and legal requirements in all UX design and development.
15. Represent American Airlines as a thought leader in UX design and contribute to industry events and conferences.

According to JobzMall, the average salary range for a Manager, UX in Fort Worth, TX, USA is between $98,000 and $145,000 per year. This range can vary depending on factors such as experience, skills, and the specific company or industry. Some employers may also offer additional benefits and bonuses, which can increase the overall compensation for this position.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.